The English-language job board for Spain

Customer Success Representative - German Speaking

On-site in Barcelona·Full-time·Added 7 days ago (last checked 3 Nov)

Ingram Micro

19 open roles

Apply

Our summary

Work mode: On-site, Barcelona
Contract: Full-time
English: Required
Other languages: German
Education: University degree

Visa options

The ad doesn’t mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.

Find jobs with visa support

Skills

Nice to have

The role

What you'll do

Ensure partners receive best customer experience possible.
Act as the Ingram Micro Cloud initial point of contact accounts in an aligned territory
Ensure partners are regularly engaged, updated, upskilled on new Ingram vendors and offerings to encourage a 'never lose a subscription' approach.
Contribute to the development of the hub, service desk processes and procedures, to provide timely onboarding, resolution on issues and customer success.
Support partners awareness of customer success methodologies so they can drive a customer success strategy within their own business
With proactive engagement, serve as the Voice of the Partner by soliciting and presenting business feedback to sales, vendor management and finance teams.
Collaborate and share best practices amongst team members to continuously improve customer experience, increase revenue, customer retention and growth.
KPI's for the role are ongoing partner NRR within the aligned territory.
Contribute to and lead the delivery of platform adoption with our clients as part of the value proposition

What you'll bring

Must have excellent verbal and written communication skills, as well as excellent analytical and problem-solving skills.
Sales skills with customer focus oriented
Minimum of 1-2 years' experience in sales, account management, consulting or customer success.
Bachelor's degree or relevant additional experience in related field.
Ability to balance attention to detail with expeditious execution and a passion for driving exceptional customer experience.
Previous experience troubleshooting and ability to work through ambiguity and thrive in a rapidly changing business environment.
A quick learner, who can think on their feet with experience working in a fast paced, dynamic, ever-changing environment.
Ability to enlist the support of others and gain commitments to actions and timelines.
A self-starter, high-achiever who works extremely well with others in a team-oriented environment.
Competitive, ethical, refuse-to-lose attitude, strong work ethic, team building and influencing skills.

Previous experience working on SaaS, IaaS or general Cloud technology is a plus.

Must be energetic, bold, and ambitious to execute on Ingram Micro Cloud strategic objectives.
Excellent written English and native in German

About Ingram Micro

Ingram Micro is a global technology distribution company, connecting vendors and channel partners to bring technology products and services to market. The company operates across a wide range of business functions including sales, engineering, product management, and operations, with a significant presence in Spain.

In Spain, Ingram Micro has offices in Barcelona, Madrid, Santander, Tarragona, and Viladecans, offering roles in business development, technical support, product management, and corporate functions. The company's careers page highlights opportunities for international professionals, with many positions based in Barcelona and Madrid, and a mix of hybrid, in-office, and remote work patterns.

Industry: Technology Distribution
In Spain: Barcelona, Madrid, Santander and 2 more

Good to know if you are moving

Ingram Micro has multiple office locations in Spain, including Barcelona, Madrid, Santander, Tarragona, and Viladecans.
The company offers a variety of work patterns in Spain, including hybrid, in-office, and remote options.
Open roles in Spain span business development, technical support, product management, and corporate functions, providing opportunities for diverse professional backgrounds.
The careers page lists Spain as a key country for hiring, with 18 current job openings across the country.

In their own words

About the company & team

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!

We are hiring a Cloud Customer Success Representative to support our German Partners. They will have her/his mind focused on customer experience to propel recurring revenue generation, retention, and securing some of our most strategic vendor lines. The successful candidate is a committed self-starter who loves helping partners optimize and accelerate their path to success.

This position will be in the Barcelona.

Ingram Micro is a fast-paced business with an entrepreneurial mentality within the foundation of a Fortune 100 company, and we're inviting someone to make an impact who is ready to deliver and collaborate in the development of strategic customers in the region within a stellar customer success team. This role reports to the Manager of European Customer Success CoE.

All open roles at Ingram Micro