IT Service Governance and Quality Manager

• Be part of the most innovative Bank in Western Europe, according to The Innovators awards from the American magazine Global Finance.
• Onboarding program and personalized support for your professional development.
• Individual training plan with access to our online platform, which offers an extensive catalog of self-learning resources to foster your continuous growth.
• You will have a completely free, comprehensive health insurance for yourself. Additionally, you will be enrolled in the Pension Plan, to which CaixaBank will make contributions with your future in mind.
  Flexible remuneration applied to transport, training, languages, childcare, among others.
• Flexibility measures (remote work, flexible entry).
• We hold the Top Employer certification, which recognizes us as one of the best companies to work for.

• The mission of the department is to ensure the availability of the IT services delivered to our internal and external customers, reacting agilely to the appearance of incidents and driving their resolution with the Corporate IT teams. Service status reporting tasks are also performed.

  The department's areas of responsibility focus on:

  • IT Incident and Problem Management
    • As process owners, you must guarantee its correct execution by all actors within the IT scope.
    • Service Quality measurement tasks are also performed, as well as process execution quality, with departmental compliance SLAs, but also at the provider level.
    • In the area of continuous improvement, retrospectives are established that evaluate situations and establish an action plan to prevent recurrence. This plan is subject to structured monitoring.
  • Service Status - Monitoring and Test Data
    • Responsible for the IT service catalog delivered to our internal and external customers. Its relationship with the CBK service catalog.
    • As monitoring process owners, you must guarantee its correct execution by all actors within the IT scope.
    • Reporting of the service status, in a timely and proper manner.
  • Change Management and Development QA, Testing, where the vacancy is located
    • As Change Management process owners, you must guarantee its correct execution by all actors within the IT scope.
      • At this point, change calendars/windows are defined that protect the service during its most critical moments.
    • The development QA and Testing process ensures that developments reach Production with a minimum level of quality that protects the service.
      • The testing strategy is defined and implemented to ensure the quality of developments within the IT scope.
      • Different controls are defined and implemented to allow us to ensure compliance with the quality strategy.
      • Different QA teams (Caixabank and group companies) are coordinated to ensure they work under the defined corporate testing model.

  WHAT WILL YOUR MISSION BE?

  Participate in the management of the IT change process, contributing to ensuring that changes are planned, evaluated, and executed in a controlled manner, minimizing their impact on the service. Likewise, you will collaborate in the definition and monitoring of quality controls and testing applicable to technological development.

Management and monitoring of IT provider contracts, verifying requirements with corporate and service alignment. Definition and preparation of IT dashboards; Control and management of changes and problems (arising from incident volumes); Coordination with Caixabank Service Control for the reporting of incidents, changes, and implementation of testing models (quality).

S.2.2 HUMANISM - LEADERSHIP AND TEAM DEVELOPMENT / SELF-LEADERSHIP