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Senior Associate, HR Shared Services

On-site in Madrid·Full-time·Added 5 days ago (last checked 12 Nov)

IQVIA

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Our summary

Work mode: On-site, Madrid
Contract: Full-time
Spanish: Fluent
English: Required
Other languages: Portuguese
Education: University degree

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Skills

ServiceNow

Nice to have

Workday

Requirements

What we're looking for

Bachelor's degree required.
Fluency in English and Spanish is required; knowledge of Portuguese would be beneficial.
1-2 years of experience in an HR function or in personnel administration processes; prior experience in an HR Shared Services environment is an added advantage.
Proficiency in Microsoft Office applications; experience with ServiceNow, Workday and DocuSign are considered an advantage.
Demonstrated ability to exercise sound judgment within established procedures and practices to determine appropriate actions.
Proven ability to prioritize and coordinate multiple work requirements to meet deadlines effectively.
Ability to establish and maintain effective working relationships with colleagues, managers, and internal clients.
Strong knowledge of local and relevant employment legislation.
Excellent verbal and written communication skills, with strong interpersonal capabilities.
Ability to work effectively both independently and as part of a team.
Strong attention to detail and the ability to operate successfully within a matrixed organizational environment.

The role

Under appropriate guidance, ensure that personal administration and HR processes are executed in-country in full compliance with local labor legislation, Core HR standards, and corporate policies.

What you'll do

With limited guidance, deliver comprehensive HR support to employees and managers across assigned service areas, business units, or functions.
Independently manage HR-related inquiries and collaborate with senior HR team members and line management as required to address complex issues.
Manage employees in accordance with organizational policies and applicable employment laws, including responsibilities related to hiring, terminations, sick leave/absence administration, maintenance of personnel files and HR documentation, proactive tracking of expiring contracts, employer statements and references, operational support for local HR communications/intranet content, and employee relations matters.
Build and maintain strong, effective working relationships with HR specialist functions and Centers of Excellence, including HR Shared Services Tier 1, Talent Acquisition, HR Business Partners, Payroll, and Benefits teams.
Support line managers, as appropriate, in the delivery of new employee orientation and onboarding activities.
Conduct ad hoc reviews as directed and provide recommendations on employment legislation, compliance, HR systems, practices, and procedures; support and educate line management with appropriate guidance.
Partner with senior HR team members on organizational effectiveness and change management initiatives related to reorganizations, mergers and acquisitions, and employee transfers, ensuring compliance with local legislation.
Participate, with minimal supervision, in the day-to-day development and implementation of local and global HR initiatives, including redesign and transformation efforts.
Prepare and deliver HR reports and analyses as requested by senior management.
Actively contribute to continuous improvement initiatives to enhance service quality, exceed customer expectations, and promote a professional HR organization.
Scope of responsibility: Spain & Portugal.

Hiring process

1 interview

Other interviews are conducted on Microsoft Teams, unless otherwise specified.
Most interviews are conducted in English unless otherwise specified. However, some questions may be asked in local language.
The use of AI support during an interview or online assessment is strictly prohibited and grounds for disqualification.

About IQVIA

IQVIA is a global leader in advanced analytics, technology solutions, and clinical research services to the life sciences industry. The company combines healthcare data, analytics, and technology expertise to help stakeholders in life sciences, including pharmaceutical companies, biotech firms, medical device manufacturers, and healthcare providers, drive healthcare forward. With over 90,000 employees worldwide, IQVIA operates in more than 100 countries, providing end-to-end solutions from clinical trials to commercialization.

In Spain, IQVIA has a significant presence with offices in Madrid and Barcelona, serving as a key hub for clinical research and healthcare consulting in Southern Europe. The company actively hires international professionals for roles in clinical operations, data management, regulatory affairs, and commercial consulting, offering a multicultural and English-speaking work environment. For international candidates, IQVIA provides a structured career path with opportunities to work on global projects, making it an attractive option for those looking to build a career in the healthcare and life sciences sector in Spain.

Industry: Clinical Research and Health Data
Founded: 1982
Employees: 50,000–100,000
Headquarters: Durham, USA
In Spain: Madrid, Barcelona

Good to know if you are moving

IQVIA operates in over 100 countries, offering international professionals the chance to work on global projects and potentially transfer between offices.
The company's Spain offices in Madrid and Barcelona are major hubs for clinical research and consulting in Southern Europe, with many roles requiring English as the working language.
IQVIA offers structured career development programs and a global mobility framework, making it feasible for international hires to progress within the company.
The company is a leader in healthcare data and technology, providing exposure to cutting-edge AI and data analytics applications in the life sciences sector.
Many roles in Spain are offered as remote or hybrid positions, providing flexibility for international candidates.

In their own words

About the company & team

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.

Additional information

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes. Likewise, as part of this culture, IQVIA is committed to ensuring effective equality between women and men, integrating it as a strategic principle in its corporate and human resources policies.

All open roles at IQVIA