HRSSC Specialist

1. Employee Life Cycle Management

• Manage core HR processes including onboarding, transfer, termination, and contract signing/renewal for assigned countries.
• Maintain employee records, working hours, and leave data to ensure accuracy, compliance, and timeliness.
• Optimize employee data governance to improve data quality and consistency.
• Support annual audits and compliance checks in line with local labor laws and company policies.

2. Employee Benefits Administration

• Administer employee benefit programs including commercial insurance, supplemental medical plans, and annual health checks.
• Coordinate with vendors, verify invoices, and manage cost allocation to ensure accuracy and compliance.
• Review and optimize benefit policies based on employee feedback to enhance satisfaction and engagement.

3. HR Inquiry & Service Support

• Act as the first-line HR SSC contact, responding promptly to employee inquiries via DingTalk, phone, ticketing system, or onsite support.
• Provide accurate HR policy interpretation and process guidance to ensure a consistent employee experience.
• Maintain and update the FAQ knowledge base to improve efficiency and reduce response time.

4. Data & Process Optimization

• Identify and implement process and system improvement opportunities to enhance automation and digitalization.
• Maintain and update HR module SOP documentation to ensure process standardization and compliance.
• Participate in key digital HR projects, including Hi HR system and payroll submission automation.
• Deliver regular HR reports and analytics to support business decision-making.

1. 员工全生命周期管理

• 负责所辖国家员工的入职、调动、离职、合同签订与续签等核心人事流程；
• 管理员工档案、工时及假期，确保数据准确、合规、及时；
• 优化员工数据治理流程，提升数据质量与一致性；
• 支持年度审计及合规检查，确保符合当地劳动法规与公司政策。

2. 员工福利管理

• 统筹员工商业保险、补充医疗、年度体检等福利项目的日常运营；
• 对接供应商、核对账单并完成费用分摊，确保准确与合规；
• 定期回顾福利政策，收集反馈并提出优化建议，提升员工满意度。
• 作为HR SSC一线窗口，通过阿里钉、电话、工单系统或现场支持快速响应员工咨询；
• 提供准确的政策解读与流程指导，保障一致的员工体验；
• 定期维护FAQ知识库，优化流程，缩短响应时间。

4. 数据分析与流程优化

• 识别并推动HR流程与系统优化，提升自动化与数字化水平；
• 维护并更新HR模块SOP文档，确保操作标准化；
• 参与Hi HR系统及薪酬提报线上化等关键项目实施与优化；
• 输出定期人事报表与分析，支持管理决策。