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Shift Leaders Coordinator

On-site in Avilés·Full-time·Added yesterday (last checked 3 Nov)

Izertis

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Our summary

Work mode: On-site, Avilés
Contract: Permanent, full-time hours
Spanish: Fluent
English: Required
Benefits: Private health insurance, flexible pay plan, meal vouchers

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Skills

ITSM

This job advert was originally written in Spanish.

Requirements

What we're looking for

Demonstrable experience in the coordination or supervision of IT operations teams.
Experience in critical environments or services with 24x7 shift coverage.
Knowledge of ITSM, incident management, escalations, and operational control.
Experience in KPI and SLA monitoring.
Experience in resource planning, rosters, and substitutions.
Experience in root cause analysis (RCA) and improvement plans.
Leadership, coordination, and client communication skills.
Fluent Spanish and technical English.
Operational knowledge of monitoring, ticketing, and ITSM tools.

Pay & benefits

What you'll get

Flexible compensation with options such as medical insurance, meal vouchers, transport, and childcare.

Free English classes.

Access to a catalog of benefits and discounts.

The role

At Izertis, we are looking to expand our team with the addition of a Shift Leaders Coordinator.

What you'll do

Responsible for the daily operational coordination of the Shift Leaders team at the Avilés Data Center, guaranteeing the continuity of the ADMIT service and the correct execution of 24x7 operation activities.

They will be responsible for shift planning and monitoring, coverage of absences, coordination with support teams, supervision of ITSM records, management of recurring incidents, root cause analysis (RCA), KPI/SLA monitoring, and coordination of continuous improvement activities. They will maintain regular communication with ArcelorMittal managers, Service Managers, and specialist teams to ensure service quality and continuity.

How you'll work

Where would we like you to be for this position?

Avilés

Permanent contract from day one.

Schedule from 8:00 to 15:00

22 working days of vacation, plus your birthday.

Hiring process

And you, would you like to join our team? If so, don't hesitate to apply so that the Talent team can get to know you!

Also, don't forget to check the job offers section of our website for other options that may be interesting to you:

https://www.izertis.com/es/talento

About Izertis

Izertis is a Spanish technology consulting and engineering firm specializing in digital transformation, software development, and IT services. The company operates across multiple sectors including public administration, healthcare, industry, and financial services, offering solutions in areas such as cloud computing, cybersecurity, data analytics, and enterprise software implementation. With a workforce of over 1,000 professionals, Izertis has established itself as a significant player in the Spanish and European tech consulting market.

Izertis has a strong presence in Spain, with its headquarters in Gijón and additional offices in Madrid, Barcelona, and other major cities. The company is known for its commitment to talent development, offering programs like 'FutureWave' for junior talent and fostering a collaborative and innovative work culture. For international professionals, Izertis provides opportunities to work on diverse projects with a Spanish-speaking client base, making it an attractive option for those looking to build a career in Spain's growing tech sector.

Industry: IT Consulting
Founded: 1996
Employees: 1,000–5,000
Headquarters: Gijón, Spain
In Spain: Gijón, Madrid, Barcelona and 2 more

Good to know if you are moving

Izertis has a formal 'FutureWave' program designed to attract and develop junior tech talent, offering structured career paths for recent graduates.
The company works with a wide range of clients, including public administrations, which can provide exposure to large-scale digital transformation projects.
While Spanish is the primary working language, the company's international projects may offer opportunities for English-speaking professionals.
The company has offices in several Spanish cities, offering flexibility for those who may prefer living in a larger city like Madrid or Barcelona.
Izertis is a Spanish company, which can be an advantage for internationals looking to integrate into the local tech ecosystem.

In their own words

About the company & team

Get to know Izertis

At Izertis, we drive the digital transformation of companies, organizations, and people through customized, innovative, and impactful technological solutions.

Founded in 1996, with 30 years of history and included in the BME Continuous Market, izertis establishes itself as one of the 1000 fastest-growing companies among European countries.

Currently, we are more than 2,700 professionals distributed across offices in Europe, America, and Africa, with a presence in more than 50 countries where we provide services and projects through a wide portfolio of solutions such as:

Software Engineering; Consultancy & Governance; Cloud & Infraestructure; Cybersecurity; IA & Data & Emerging Technologies; CX & Business Solutions and other technologies enabling transformation processes.

All open roles at Izertis