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Technical Sales Support Team Leader

On-site in Varias ciudades españolas·Full-time·Added 1 month ago (last checked 15 Oct)

Agency

Talent Search People

130 open roles

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Our summary

Hours: Jornada intensiva on Fridays
Work mode: On-site, Varias ciudades españolas
Contract: Permanent, full-time hours
Spanish: Fluent
English: Required
Education: University degree

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This job advert was originally written in Spanish.

Requirements

What we're looking for

You are the person we are looking for if: You have experience in technical support, technical services, application engineering, or customer-oriented technical assistance. You bring previous experience leading teams, coordinating projects, or managing technical resources. You have a background in Electrical Engineering, Industrial Engineering, or a similar technical discipline. You possess a solid capacity for analysis and the resolution of complex technical incidents. You stand out for your communication, organization, and customer orientation skills. You have experience collaborating with multidisciplinary teams and different stakeholders. You have a fluent level of Spanish and English (B2).

Pay & benefits

What you'll get

We offer: A permanent contract and joining a consolidated multinational company. A competitive salary according to the experience provided. An annual bonus linked to objectives. Flexible start times and intensive working days on Fridays. Real opportunities for professional growth and internal mobility. Subsidized canteen (menu for less than €3). A structured onboarding program to facilitate integration. Continuous training and access to professional development programs.

The role

Are you passionate about technical customer service and do you have experience coordinating teams? If you enjoy combining technical knowledge with leadership and a service orientation, this is the opportunity you are looking for!

What you'll do

In your day-to-day, you will be responsible for: Leading and coordinating a team of technical support specialists, fostering their professional development and ensuring a high level of performance. Organizing and distributing the team's workload, establishing priorities and guaranteeing compliance with agreed service levels. Providing specialized technical support to customers, partners, and internal teams, acting as a point of reference for complex inquiries and escalations. Collaborating closely with the Sales, Product, Engineering, and other technical departments to respond to customer needs. Analyzing incidents and coordinating the resolution of technical problems, ensuring effective responses oriented toward customer satisfaction. Monitoring service performance indicators, identifying opportunities for improvement and proposing actions to optimize support quality. Driving the continuous improvement of processes, tools, and procedures within the technical support area. Guaranteeing the updating and dissemination of technical knowledge within the team to ensure the quality and consistency of the service provided.

About Talent Search People

Talent Search People is an international recruitment and HR consulting firm founded in 2006. It provides services including recruitment, RPO, executive search, and HR services, helping companies find talent across various sectors and levels. The company has a multicultural team and emphasizes values such as passion, courage, humility, flexibility, transparency, and closeness.

Talent Search People has a strong presence in Spain, with offices in Barcelona and Madrid, and has supported the creation of a tech hub in Barcelona. The company offers roles for international professionals, including multilingual positions, and has experience in high-rotation and operationally demanding environments.