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Microsoft 365 and Copilot Service Director
On-site in Gijón·Full-time·Added today
What they offer
Permanent contract
Full-time hours.
What they ask for
Have the right to work in Spain
Izertis doesn't mention sponsorship in the ad.
Work on-site in Gijón
No relocation package mentioned.
Have 3+ years of experience
Senior-level role.
You'll most likely need Spanish to apply.This job was automatically translated to English,.
The role
We are looking for a profile with extensive experience in the management and direction of technological services, capable of transversally leading a Microsoft 365 and Copilot Office, as well as its adoption initiatives. They will act as the primary interlocutor for the client and will be responsible for guaranteeing the proper planning, coordination, quality, continuity, and results-oriented approach of the service as a whole.
How you'll work
Your primary residence must be in Spain. There will be occasional travel to Madrid.
WHAT WILL DIFFERENTIATE YOU?
- Having personally directed at least one Microsoft 365 Copilot implementation, Office, or program in an organization of comparable dimension and complexity.
- Being able to demonstrate the scope through users or licenses, participating areas, duration, responsibilities, results, and deliverables.
Requirements
What we're looking for
- Proven experience in the direction and management of technological services, offices, programs, or projects of high complexity.
- Experience in planning and control, progress monitoring, prioritization, capacity and dependency management, as well as risk identification and management, quality, and reporting.
- Experience leading and coordinating multidisciplinary teams composed of technology, consulting, support, training, and change management profiles.
- Experience in relationship management and communication with business, technology, and security managers, as well as members of senior management.
- Experience in the management of continuous services, including support, maintenance, and evolution, beyond one-off implementation projects.
- Experience in demand and backlog management, definition and monitoring of indicators, SLAs, corrective action plans, and continuous improvement processes.
- Experience developing their activity in large, complex, or regulated environments; experience in Public Administration, banking, insurance, or large corporations will be especially valued.
- Solid knowledge of Microsoft 365, Microsoft 365 Copilot, Power Platform, Copilot Studio, and agents, sufficient to lead the service and participate in decision-making.
- Ability to coordinate and integrate the dimensions of governance, technology, security, adoption, training, and change management within a single service model.
- Higher education and certifications or accredited training related to project management, service management, or IT governance.
Nice to have
- PMP, PRINCE2, ITIL, Scrum, SAFe, or equivalents.
- Change management, such as HCMBOK, HCMP, Prosci, or equivalent.
- IT governance, quality, security, or services.
- Responsible AI governance.
- Microsoft 365, Copilot, and Copilot Studio.
- ISO/IEC 20000, ISO/IEC 27001, ISO/IEC 42001, COBIT, or equivalent frameworks.
Pay & benefits
What you'll get
Permanent contract.
Salary in line with your experience and expectations.
Flexible schedule with a split shift on Fridays.
Split shift during July and August (8:00 to 15:00) for better work-life balance.
Flexible compensation: medical insurance, restaurant ticket, nursery voucher, or transportation.
Free English classes to improve or reinforce your level.
Access to a wide platform of benefits with discounts on flights, hotels, fashion, technology, home, and more.
22 working days of vacation, your birthday, and the days December 24 and 31.
The role
Buscamos un perfil con amplia experiencia en la gestión y dirección de servicios tecnológicos, capaz de liderar de manera transversal una Oficina de Microsoft 365 y Copilot, así como sus iniciativas de adopción. Actuará como interlocutor principal ante el cliente y será responsable de garantizar la adecuada planificación, coordinación, calidad, continuidad y enfoque a resultados del servicio en su conjunto.
How you'll work
Tu residencia principal deberá ser en España. Habrá viajes puntuales a Madrid.
¿QUÉ TE DIFERENCIARÁ?
- Haber dirigido personalmente al menos una implantación, Oficina o programa de Microsoft 365 Copilot en una organización de dimensión y complejidad comparables.
- Poder acreditar el alcance mediante usuarios o licencias, áreas participantes, duración, responsabilidades, resultados y entregables.
Requirements
What we're looking for
- Experiencia acreditada en la dirección y gestión de servicios tecnológicos, oficinas, programas o proyectos de elevada complejidad.
- Experiencia en planificación y control, seguimiento de avances, priorización, gestión de capacidad y dependencias, así como en la identificación y gestión de riesgos, calidad y reporting.
- Experiencia liderando y coordinando equipos multidisciplinares formados por perfiles de tecnología, consultoría, soporte, formación y gestión del cambio.
- Experiencia en la relación y comunicación con responsables de negocio, tecnología, seguridad y miembros de la alta dirección.
- Experiencia en la gestión de servicios de carácter continuado, incluyendo soporte, mantenimiento y evolución, más allá de proyectos puntuales de implantación.
- Experiencia en gestión de demanda y backlog, definición y seguimiento de indicadores, ANS, planes de acción correctiva y procesos de mejora continua.
- Experiencia desarrollando su actividad en entornos grandes, complejos o sujetos a regulación, valorándose especialmente la experiencia en Administración Pública, banca, seguros o grandes corporaciones.
- Conocimientos sólidos de Microsoft 365, Microsoft 365 Copilot, Power Platform, Copilot Studio y agentes, suficientes para liderar el servicio y participar en la toma de decisiones.
- Capacidad para coordinar e integrar las dimensiones de gobierno, tecnología, seguridad, adopción, formación y gestión del cambio dentro de un mismo modelo de servicio.
- Formación superior y certificaciones o formación acreditada relacionada con dirección de proyectos, gestión de servicios o gobierno de TI.
Nice to have
- PMP, PRINCE2, ITIL, Scrum, SAFe o equivalentes.
- Gestión del cambio, como HCMBOK, HCMP, Prosci o equivalente.
- Gobierno de TI, calidad, seguridad o servicios.
- Gobierno responsable de la inteligencia artificial.
- Microsoft 365, Copilot y Copilot Studio.
- ISO/IEC 20000, ISO/IEC 27001, ISO/IEC 42001, COBIT o marcos equivalentes.
Pay & benefits
What you'll get
Contratación indefinida.
Salario acorde a tu experiencia y expectativas.
Horario flexible con jornada intensiva los viernes.
Jornada intensiva durante julio y agosto (8:00 a 15:00) para una mejor conciliación.
Retribución flexible: seguro médico, ticket restaurante, cheque guardería o transporte.
Clases gratuitas de inglés para mejorar o reforzar tu nivel.
Acceso a una amplia plataforma de beneficios con descuentos en vuelos, hoteles, moda, tecnología, hogar y más.
22 días laborables de vacaciones, el día de tu cumpleaños y los días 24 y 31 de diciembre.
About Izertis
Izertis is a Spanish technology consulting and engineering firm specializing in digital transformation, software development, and IT services. The company operates across multiple sectors including public administration, healthcare, industry, and financial services, offering solutions in areas such as cloud computing, cybersecurity, data analytics, and enterprise software implementation. With a workforce of over 1,000 professionals, Izertis has established itself as a significant player in the Spanish and European tech consulting market.
Izertis has a strong presence in Spain, with its headquarters in Gijón and additional offices in Madrid, Barcelona, and other major cities. The company is known for its commitment to talent development, offering programs like 'FutureWave' for junior talent and fostering a collaborative and innovative work culture. For international professionals, Izertis provides opportunities to work on diverse projects with a Spanish-speaking client base, making it an attractive option for those looking to build a career in Spain's growing tech sector.
- Industry
- IT Consulting
- Founded
- 1996
- Employees
- 1,000–5,000
- Headquarters
- Gijón, Spain
- In Spain
- Gijón, Madrid, Barcelona and 2 more
- Website
- izertis.com
Good to know if you are moving
- Izertis has a formal 'FutureWave' program designed to attract and develop junior tech talent, offering structured career paths for recent graduates.
- The company works with a wide range of clients, including public administrations, which can provide exposure to large-scale digital transformation projects.
- While Spanish is the primary working language, the company's international projects may offer opportunities for English-speaking professionals.
- The company has offices in several Spanish cities, offering flexibility for those who may prefer living in a larger city like Madrid or Barcelona.
- Izertis is a Spanish company, which can be an advantage for internationals looking to integrate into the local tech ecosystem.
In their own words
About the company & team
At Izertis, we drive the digital transformation of companies, organizations, and people through custom, innovative, and impactful technological solutions.
Founded in 1996 and soon to celebrate 30 years of history, Izertis is part of the BME Continuous Market and is consolidated as one of the 1000 fastest-growing companies in Europe.
Currently, we are more than 2,300 professionals distributed in offices across Europe, America, and Africa, with a presence in more than 50 countries, where we provide services through a wide portfolio of solutions: Software Engineering, Consultancy & Governance, Cloud & Infrastructure, Cybersecurity, AI & Data & Emerging Technologies, CX & Business Solutions, among other enabling technologies.
Would you like to join our team? We would love to meet you!
About the company & team
En Izertis impulsamos la transformación digital de empresas, organizaciones y personas a través de soluciones tecnológicas a medida, innovadoras y con impacto.
Fundada en 1996 y próxima a cumplir 30 años de historia, Izertis forma parte del Mercado Continuo BME y se consolida como una de las 1000 empresas que más rápido crecen en Europa.
Actualmente somos más de 2.300 profesionales distribuidos en oficinas de Europa, América y África, con presencia en más de 50 países, donde prestamos servicios a través de un amplio porfolio de soluciones: Software Engineering, Consultancy & Governance, Cloud & Infrastructure, Cybersecurity, IA & Data & Emerging Technologies, CX & Business Solutions, entre otras tecnologías habilitadoras.
¿Te gustaría formar parte de nuestro equipo? ¡Nos encantará conocerte!
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