Multidisciplinary Level 1 Support Technician

Are you passionate about technology, problem-solving, and user support in advanced digital environments? At Randstad Digital, we are continuing to grow our Infrastructure & Cloud Center of Excellence (CoE) in Gijón and we want to bring on board a Multidisciplinary Level 1 Support Technician.

ITSM support and management: Ticket logging, categorization, and resolution under ITIL v4 methodology in corporate tools.

Digital Workplace: Diagnosis and remote support on Windows 10/11, Microsoft 365 suite (Outlook, OneDrive, Teams, SharePoint), and connectivity (LAN/WiFi/VPN).

Identity and Access Management (IAM/ITAM): Execution of onboarding and offboarding, credential resets, MFA, and asset management in Azure AD / Entra ID, Intune, and CMDB.

Core Application Support: Triage and initial support for corporate management systems (SAGE, Business Central, Salesforce).

Knowledge: ITIL v4 Foundation (certification or demonstrable knowledge).

Experience: Minimum 1-2 years in Service Desk, CAU, or Level 1 end-user support roles.

Technical Stack: Windows 10/11, M365, Azure AD / Entra ID, Intune, basic networking, and ITSM tools (GLPI, ServiceDesk Plus, or similar).

Soft Skills: User-focused mindset, analytical diagnostic ability, procedural rigor, and teamwork.

Education: Intermediate Vocational Training (SMR) or Higher Vocational Training (ASIR, DAM, DAW).

EUR 17,094–17,800 per year

full-time

permanent

on-site

Cloud & infrastructure

¿Te apasiona la tecnología, la resolución de problemas y la atención al usuario en entornos digitales avanzados? En Randstad Digital seguimos haciendo crecer nuestro Centro de Excelencia (CoE) de Infraestructura & Cloud en Gijón y queremos incorporar a un/a Técnico/a de Soporte N1 Multidisciplinar.

Atención y gestión ITSM: Registro, categorización y resolución de tickets bajo metodología ITIL v4 en herramientas corporativas.

Digital Workplace: Diagnóstico y soporte remoto en Windows 10/11, suite Microsoft 365 (Outlook, OneDrive, Teams, SharePoint) y conectividad (LAN/WiFi/VPN).

Gestión de Identidades y Accesos (IAM/ITAM): Ejecución de altas y bajas (Onboarding/Offboarding), reseteo de credenciales, MFA y gestión de activos en Azure AD / Entra ID, Intune y CMDB.

Soporte a Aplicaciones Core: Triage y atención inicial en sistemas de gestión corporativos (SAGE, Business Central, Salesforce).

Conocimientos: ITIL v4 Foundation (certificación o conocimientos demostrables).

Experiencia: Mínimo 1-2 años en puestos de Service Desk, CAU o Soporte N1 a usuarios finales.

Stack Técnico: Windows 10/11, M365, Azure AD / Entra ID, Intune, redes básicas y herramientas ITSM (GLPI, ServiceDesk Plus o similares).

Soft Skills: Orientación al usuario, capacidad analítica de diagnóstico, rigor procedimental y trabajo en equipo.

Formación: FP Grado Medio (SMR) o Superior (ASIR, DAM, DAW).

EUR 17,094–17,800 per year

full-time

permanent

on-site

Cloud & infrastructure