Assistant Relationship Manager

- Sound affinity with the geographic market(s) covered, i.e. familiar with the legal and regulatory environment as well as cultural awareness

- Good understanding of relevant products and services in Wealth

- Management with focus on the Intermediaries market

- Basic knowledge of global financial markets and current developments in the industry

- Excellent situational adaptability (able to work with RMs and clients from diverse backgrounds)

- Ability to handle sensitive situations reliably and discreetly, with high level of risk awareness

- Highly service oriented and passionate about client servicing

- Excellent communication skills

- Open, approachable and displays genuine interest in people and in improving processes

- Systematic, precise and diligent working style and the ability to perform under pressure

- Personal integrity and ethical behaviour

- Team player

- Great knowledge of English (verbal and written)

- Proven communication skills to deal with clients and internal/external stakeholders on different management levels

- Proven track record in servicing banking clients with complex needs

- Decisive and result-oriented person

- Strong organisational skills

As an Assistant Relationship Manager (ARM) Intermediaries you will be responsible of supporting one or more Relationship Manager(s) (RM)/ Group Head(s) (GH) in daily operations, administration, client care and relationship management. The ARM interacts with internal as well as external stakeholders, provides clients with relevant information and supports the RM in implementing customized solutions.

- Supports RMs/TH in client interaction and all related tasks (systems, processes, files, documents etc.) with high-quality, precision and timely responsiveness

- Customizes client requests (reporting, statistics, mailings etc.)

- Manages the RM/TH's calendar, prepares client meetings, organizes business trips, completes the post processing of client calls, client meetings or business trips for RMs/TH

- Compiles presentations and supports marketing activities if needed (client reception, meetings, business trips, events etc.)

- Regularly collects and exchanges relevant information necessary for the job

- Carries out with precision and within the required deadlines all transactions related to the operational activities generated by the Intermediaries and their end-clients, e.g. investment instructions, payments, loan requests, special conditions, account openings, etc.

- Responsible for the trouble-shooting activity within the Team together with the other ARMs