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Junior Field Support Technician | IT Technical Support - High English - Madrid (M/F/X)

On-site in Madrid·Added 3 days ago (last checked 26 Oct)

Experis España

189 open roles

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Our summary

Work mode: On-site, Madrid
Spanish: Fluent
English: Required

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

What will make you successful in this position?

Previous experience in IT technical support. Having at least one year of experience in a similar position will help you operate with greater autonomy, understand user needs, and approach common incidents with confidence.

Proficiency in Windows and knowledge of macOS. Your experience with Windows 11 and macOS will be fundamental to diagnosing problems, configuring equipment, and offering practical solutions. Linux knowledge will also be useful.

Knowledge of the Microsoft environment. Familiarizing yourself with Microsoft 365, Office, Edge, BitLocker, SCCM, and provisioning tools such as Windows Autopilot will allow you to prepare equipment and resolve incidents more efficiently.

Basics of user and device administration. Your knowledge of Active Directory, multi-factor authentication with Microsoft Authenticator, iOS devices, and MDM solutions will help you manage access and provide support to different types of devices.

User orientation and communication. Knowing how to listen, explain solutions clearly, and maintain a polite and professional manner will allow you to build trust, even when you have to handle complicated situations or users with priority needs.

Organization and ability to prioritize. You will manage several tasks and incidents, so planning your work, following up on cases, and respecting SLAs will be key to maintaining service quality.

Advanced technical English. This will allow you to interpret technical documentation, communicate in writing and orally, and move fluently in an international technological environment. You will also need a good command of the local language.

Teamwork and a problem-solving attitude. Coordination with colleagues and providers will be essential to resolve incidents that require specialized intervention. Your initiative and professional maturity will help you find solutions and manage unforeseen events.

Pay & benefits

What you'll get

✅ Varied technical experience. You will work with Windows 11, macOS, Microsoft 365, mobile devices, user management tools, and videoconferencing systems, expanding your experience in different technologies.

✅ Direct contact with users. You will help them resolve their incidents and keep their work tools operational, developing your communication and customer service skills.

✅ Challenges that will test your problem-solving ability. You will manage incidents of varying complexity, collaborate with providers, and learn to prioritize tasks according to their impact and urgency.

✅ A demanding professional environment. You will provide on-site support in client offices, where organization, autonomy, and the ability to remain calm will make the difference.

✅ Participation in diverse IT services. You will be involved in equipment preparation, asset management, installations, workstation changes, and support for meeting rooms and other technological services.

The role

Do you like resolving incidents, working with different technologies, and helping people get the most out of their digital tools? Here you will have the opportunity to put your technical knowledge into practice in a professional and dynamic environment.

You will join an international technological environment, where every day you will be able to face new challenges, collaborate with other teams, and continue developing your IT support skills.

Your mission: making technology work for people

Your work will be key so that people can carry out their daily activities without technological problems becoming an obstacle. You will combine technical knowledge, responsiveness, and user orientation to offer close, effective, and professional support.

You will be an important piece in the daily operation of IT services, contributing to resolving incidents, keeping equipment operational, and guaranteeing a quality support experience.

What you'll do

You will resolve technical incidents involving hardware, software, mobile devices, and corporate tools, both in person and via telephone or email.
You will prepare, install, and configure computer equipment, manage technological assets, and provide support for meeting rooms and videoconferencing systems.
You will follow up on incidents and Service Level Agreements (SLAs), coordinating with other teams and providers to find effective solutions.

Would you like to take the next step in your IT career?

If you enjoy helping people, solving technical problems, and working with different technologies, this opportunity may be the next step to continue growing professionally.

Share your experience and take the next step in your IT support career!

About Experis España

Experis is a global technology services and resourcing company and the IT consulting brand of ManpowerGroup, with more than 25 years of experience in information technologies. It presents itself as a world leader in technology projects, delivering end-to-end services to enable its clients' digital transformation.

Its services span business transformation, cloud and infrastructure, SAP and enterprise applications, and IT selection and headhunting, complemented by Experis Academy training programs developed with IT companies and educational institutions. The company reports more than 50,000 consultants worldwide.

Industry: IT Recruitment
Employees: 50,000

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