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IT Ops Lead

Remote, Europe·Added 9 days ago

JustMarkets

78 open roles

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Overview

Job details

Fully remote
Only from certain places, per the ad: “Job Location: Europe”

Requirements

Have the right to work in Spain
JustMarkets doesn't mention sponsorship, but this role may fit the Digital nomad visa.
Work in English
English is required, per the ad.
Have 5+ years of experience
Mid-level role.

Pay & benefits

What you'll get

Compensation for tax expenses of private entrepreneurs in Ukraine
Qualified assistance and support for Ukrainian private entrepreneurs
10 paid sick leave days per year
20 paid vacation days per year
Public holidays according to current Ukrainian legislation
Medical insurance for employees
Compensation for professional education and learning English
Compensation for a sports subscription or sports equipment

Requirements

What we're looking for

5+ years of experience in SysAdmin / IT Support / HelpDesk roles
2+ year of team leadership
Experience in process building, automation
Solid understanding of networking (VLANs, IPsec, DNS, etc.)
Strong experience with MacOS, Unix/Linux, and Windows administration
Hands-on experience with Google Workspace, Jira/Confluence, and Access Control Systems
Excellent troubleshooting, prioritization, and communication skills
IT asset management

Nice to have

VoIP
Access Control Systems
Advanced proficiency in Jira and Confluence

Languages

English (B2)

The role

Our Helpdesk team is the foundation of the company's internal IT infrastructure. We ensure secure access to resources, manage the device fleet, maintain network reliability, and support core corporate services, enabling teams across the organization to work efficiently and without interruption.

We are looking for a Helpdesk Lead who will take end-to-end ownership of this function: defining service standards, driving operational excellence, and automating routine processes to improve efficiency and scalability.

In this role, you will work across device fleet management for macOS, Linux, and Windows, identity and access management (IAM), asset lifecycle management, network infrastructure, and the administration of Google Workspace and Atlassian environments.

You will partner closely with Engineering, Security, and Leadership teams, playing a key role in building and maintaining a secure, reliable, and scalable internal IT environment that supports the company's growth.

What you'll do

Lead daily Help Desk operations and define the long-term strategy for the function, ensuring operational stability, SLA compliance, and service quality
Maintenance and monitoring of the corporate network equipment, access control systems, and overall network performance
Overseeing hardware lifecycle: procurement, setup, maintenance, and replacement
Management and optimization of corporate software licenses
Supervision of the configuration and support of macOS, Linux, and Windows environments
Standardization of onboarding/offboarding process
Develop the team through coaching, feedback, structured knowledge sharing and participation in hiring process
Collaborate with management and cross-functional teams on operational and improvement initiatives

Hiring process

Application review, one or more interviews, then an offer; described as fast and easy 1 interview

Applications are reviewed quickly and candidates are kept informed at every step.

About JustMarkets

JustMarkets is a global fintech company operating in the multi-asset brokerage space, providing retail and institutional clients with access to trading in forex, commodities, indices, and shares. The company has grown into an international brand with a significant presence across multiple regions, including Europe, Asia, and Latin America, and is known for its proprietary trading platforms and customer-centric approach.

In Spain, JustMarkets has established a dedicated hub to support its growing client base and expand its European footprint. The company's Spain office is a key part of its global operations, offering roles in engineering, product, design, marketing, and finance. For international professionals, JustMarkets presents opportunities to work in a fast-paced, multicultural environment, with a strong emphasis on technology and data-driven decision-making, making it an attractive option for those looking to build a career in the fintech sector in Spain.

Industry: Fintech
Founded: 2012
Employees: 500–1,000
Headquarters: Limassol, Cyprus
In Spain: Madrid
Website: justmarkets.com

Good to know if you are moving

The company's global HQ is in Limassol, Cyprus, but its Spain office in Madrid is a key hub for European operations, offering a range of roles in tech, product, and marketing.
JustMarkets is a global fintech company, so English is likely the working language, making it accessible for international professionals.
The company offers a modern tech stack and data-driven approach, which can be appealing for engineers and data specialists.
Roles in Spain span a wide range of functions, from engineering and design to finance and HR, indicating a multi-disciplinary environment.
As a regulated broker, the company offers a stable and compliance-focused work environment, which is a plus for professionals from the financial sector.

All open roles at JustMarkets