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IT Support Lead

Hybrid in Barcelona·Full-time·Added today (last checked 13 Nov)

Schwarz Digits

31 open roles

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Our summary

Work mode: Hybrid, Barcelona
Contract: Full-time
English: Required
Other languages: German
Experience: 5+ years
Benefits: Private health insurance

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Skills

Requirements

What we're looking for

At least 5 years of hands-on experience in IT support, service desk, or workplace operations, with proven experience leading or coordinating small technical support teams.
Strong technical background in modern workplace operating systems (Windows, macOS, Linux), endpoint management tools, active directory / identity management, and standard office SaaS suites..
Practical knowledge in maintaining on-premise local server infrastructure, basic networking (LAN/Wi-Fi, switches, patching), and multimedia/AV conference room technology (e.g., Google Rooms, Zoom Rooms, audio systems).
Solid understanding of ITIL or IT service management best practices, incident/problem resolution, ticket categorization, and SLA tracking.
Strong interpersonal and leadership skills with professional proficiency in English (minimum B2.2 or equivalent); Spanish and/or German is a valuable asset.
High service orientation, structured problem-solving approach, proactive attitude, and the ability to thrive in a fast-paced, high-growth technology hub of around 700 professionals.

Pay & benefits

What you'll get

A modern, well-equipped workplace awaits you at Plaza Catalunya — right in the heart of Barcelona.

As part of our commitment to a positive and supportive work environment, our company offers a range of attractive additional benefits. These include restaurant vouchers, transportation benefits, health insurance, and fitness vouchers. Through our discount platform, you can also enjoy monthly discounts and benefits in a wide variety of categories, from services to clothing to accommodation.

Working closely with international departments, we develop customer-oriented solutions in flexible, small teams.

Our employees are very important to us. You will become part of an appreciative and open corporate culture with flat hierarchies.

We offer you diverse and exciting career opportunities in a dynamic work environment that stands for development and progress.

We believe in giving our employees the flexibility they need to do their best work. Our most popular model is the hybrid model, which gives employees the option to work remotely up to 12 days per month. In-office time is focused on collaboration.

The role

What you'll do

Leadership & People Management: Lead, mentor, and coordinate a dedicated on-site small team of Helpdesk / Service Desk technicians, driving continuous technical development, resource planning, onboarding, and fostering a collaborative, service-oriented culture.
Service Operations & Incident Management: Own and oversee day-to-day IT support operations for about 700hub employees, establishing clear SLAs/KPIs, standard operating procedures, and efficient ticket escalation and resolution workflows.
Meeting Rooms & AV Infrastructure: Ensure optimal availability, maintenance, and seamless operation of multimedia systems, video conferencing equipment, and hybrid meeting room technology across the tech hub.
Local Server & IT Infrastructure: Oversee and maintain the hub's local physical and virtual server infrastructure, network peripherals, storage, and local IT hardware in alignment with international group standards and security guidelines.
Workplace Hardware & Lifecycle Management: Manage the end-to-end IT equipment lifecycle (laptops, mobile devices, workstations, telephony, printers), including provisioning, inventory tracking, asset management, and vendor coordination.
Continuous Improvement & Standards: Evaluate support trends, recurring issues, and user feedback to implement process enhancements, self-service documentation, and proactive technical solutions.
Stakeholder Collaboration: Serve as the primary technical contact and escalation point for hub leadership, internal departments, and central/international IT teams to align on group-wide rollouts and corporate IT initiatives.

About Schwarz Digits

Schwarz Digits is the digital and technology arm of the Schwarz Group, one of the world's largest retail groups, which includes Lidl and Kaufland. The company provides cloud services (STACKIT), cybersecurity solutions, and digital products to internal and external clients, with a strong focus on data sovereignty and European cloud infrastructure. With its headquarters in Neckarsulm, Germany, Schwarz Digits operates across Europe and employs thousands of professionals in engineering, data, and security roles.

In Spain, Schwarz Digits has a significant presence, particularly in Barcelona, where it runs a technology hub and a Security Operations Center (SOC). The company is actively hiring international talent for roles in cloud engineering, cybersecurity, and software development, offering a multicultural work environment and the opportunity to work on large-scale European cloud and security projects. For international professionals, Schwarz Digits provides a chance to join a growing tech organization within a major corporate group, with competitive benefits and a focus on innovation.

Industry: Cloud and Cybersecurity
Founded: 2021
Employees: 1,000–5,000
Headquarters: Neckarsulm, Germany
In Spain: Barcelona

Good to know if you are moving

Schwarz Digits is part of the Schwarz Group, which owns Lidl and Kaufland, providing financial stability and a strong corporate backing.
The company operates a major cybersecurity and cloud hub in Barcelona, Spain, with many roles based there.
STACKIT is a European cloud platform designed to meet strict data privacy and sovereignty requirements, offering a unique value proposition.
The company supports hybrid work models and offers relocation support for international hires.
Working language is primarily English, making it accessible for international professionals.

In their own words

About the company & team

Schwarz Digits creates the technological foundation for digital sovereignty in Europe. As the IT and digital division of the Schwarz Group, we develop and manage the IT infrastructures for the retail divisions Lidl and Kaufland, as well as Schwarz Production and PreZero. At the same time, we operate as an independent provider in the external market to support companies across Europe in their digital transformation. We bundle our core services in the areas of Cloud, Cyber Security, Data & AI, Communication, and Workspace.

Join us and contribute to digital sovereignty in Europe. With us, you will work at the intersection of agility and security: You will benefit from fast decision-making processes, enjoy genuine creative freedom in your projects, and be able to build upon the stable foundation of the Schwarz Group.

All open roles at Schwarz Digits