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Customer Service Supporter

Hybrid in Cheste·Full-time·Added today

JYSK

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Overview

Job details

Permanent contract
Full-time.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Be near Cheste for hybrid days
No relocation package mentioned.
Compulsory secondary education (ESO)
“Estudios de Educación Secundaria Obligatoria o superiores” — per the ad.

Benefits

Private health insurance
Per the ad: paid by the employer, or taken through flexible pay.

This job was automatically translated to English.

Requirements

What we're looking for

Empathy, you like to actively listen to customers and support them
Being professional and open to dialogue
Compulsory Secondary Education studies or higher
Understanding customer needs and taking them into account when offering solutions
Enjoying teamwork and having the desire to work in a fun environment where learning and knowledge are shared with colleagues
Understanding the importance of urgent matters and remembering that you are here to help customers
Availability to work in shifts from Monday to Saturday
Good level of English to communicate with our customers
Basic system knowledge: typing quickly and accurately on a keyboard, having no problems learning new programs or reading and understanding guides and procedures.

Pay & benefits

What you'll get

We offer you the opportunity to join a distribution company that listens to its collaborators and works every day to be an excellent place to work. We are dynamic and your development is crucial to us. Additionally, as a JYSK ambassador, you obtain the following:

Permanent contract for 40 hours per week
Opportunities for your development through excellent training and mentoring
Introductory training to start your career at JYSK in the best way possible
Hybrid work model
Competitive bonuses that reward great results
Internal contests with attractive prizes
15% discount in all JYSK stores
Private health insurance, annual party, internal activities (participation in sponsored events such as races, volunteering, etc.)

The role

For our Customer Service department, we are looking for a Customer Service Supporter, who will be our ambassador, being on the front line with customers and providing the best Customer Service within any communication channel. As a Customer Service Supporter...

You will be customer-oriented and will be able to listen to and satisfy their needs
You like communication
You have a high level of empathy

Do you see yourself in the role of Customer Service Supporter at JYSK? Then YOU are the person we are looking for.

What you'll do

You are the first point of contact for our customers. In the JYSK Customer Service Center, we handle customer inquiries through different channels, identifying their problems to resolve them and prevent them in the future.

Being responsible for your work and finding solutions for our customers while providing professional, positive, and competent service.
Working in a comfortable environment where teamwork prevails to exceed customer expectations.
Being part of a goal-oriented team, with a high pace and the need to adapt to different situations.
Generating sales from incoming requests to support our mission and our goals.
Handling customer requests via telephone, email, chat, and social media.

Hiring process

We process applications on a continuous basis and complete the hiring when we find the right candidate
We will review your application within 1 week (business days)
If successful, we will send you a link to respond to some video questions
Next, we will conduct a brief telephone interview with you
If you pass all previous phases, we will invite you to an in-person interview

About JYSK

JYSK is a Danish international retail chain specializing in home furnishings, bedding, and interior design products. Founded in 1979, the company operates over 3,400 stores across more than 50 countries, with its global headquarters in Brabrand, Denmark. JYSK is known for its Scandinavian design aesthetic and offers a wide range of products including mattresses, furniture, and home accessories, positioning itself as a leading player in the home goods retail sector.

In Spain, JYSK has a significant presence with numerous stores across the country, including locations in Madrid, Barcelona, and other major cities. The company is actively expanding its Iberian operations, as evidenced by the many store manager and sales associate roles currently open. JYSK offers a structured career path with opportunities for growth, including store manager trainee programs, making it an attractive option for international professionals seeking retail management experience in Spain. The work culture emphasizes teamwork, customer service, and continuous development, with a focus on promoting from within.

Industry: Retail
Founded: 1995
Employees: 25,000–35,000
Headquarters: Brabrand, Denmark
In Spain: Madrid, Barcelona, Vícar and 4 more
Website: jysk.com

Good to know if you are moving

JYSK operates in over 50 countries, making it a global employer with opportunities for international mobility.
The company offers structured training programs, including Store Manager Trainee roles, which are ideal for career starters in retail management.
JYSK's Spain operations are expanding, with many new store openings and management positions available across the country.
Working at JYSK provides exposure to a Scandinavian work culture, emphasizing work-life balance and employee well-being.
The company values internal promotion, offering clear career progression paths for dedicated employees.

In their own words

About the company & team

JYSK is the quintessential Scandinavian brand for furniture, decor, and sleep systems. Since we opened our first store in Denmark in 1979, we have not stopped growing, and today, with more than 3600 stores, we are present in 49 countries worldwide. At JYSK, we want to keep growing and, to do so, we need the best people on our team.

Additional information

We believe that our collaborators are the key to our success, going from one store in 1979 to more than 3600 stores worldwide today. That is why we strive to offer development and growth opportunities within JYSK, and we are also proud to reward the commitment and great effort of our collaborators. Our three fundamental JYSK values: merchant, companion, and corporate spirit, express the behavior and attitude we expect from each person at JYSK. We trust each other, and we believe in delegation and freedom with responsibility.

JYSK wants to include everyone, regardless of age, gender identity, race, ethnicity, sexual orientation, physical or mental ability. Together, we ensure our inclusive culture that encourages, supports, and celebrates the diverse voices of our collaborators. Because a great mix of minds, talents, and unique personalities makes us a stronger team.

For more information, please visit our career page

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