Dutch-speaking Customer Service Representative

What's in it for YOU!

• Salary: € 1,342.73 - € 2,094.66 gross per month, depending on the number of contract hours.
• Bonus: On average about €150 gross per month (depending on results, up to 15% of the monthly salary).

• Local Joining Bonus of €1,500 for local candidates who already live on the Spanish mainland. The bonus is paid on the condition that the employee remains with Transcom for at least 6 months.

• Hours: Flexible contract options of 25, 30, 32, 34, 36, or 39 hours per week.
• Contract: Indefinite period, 2 months probation period.

• Training: 4 weeks of training, where you will acquire all the skills you need.

• Hybrid work: The first two weeks you start with a mandatory on-site training period. After that, hybrid work is possible (based on performance), where you work 2 days per week at the office and 3 days from home.

• Workplace: An inspiring and social working environment at our office in Alicante.

• Career: Growth opportunities (e.g., Team Leader or Trainer).

• Team spirit: Collaboration with Dutch colleagues.

• Relocation: If you are eligible, we can offer a relocation package.

• HR Support: Our HR department provides support with the administrative process and the required paperwork in Spain.

• Recognition: You'll work for an internationally award-winning company.

Join Transcom as a customer service representative!

• Work permit: You have the legal right to live and work in Spain and are in possession of the required valid documentation.

• Language skills: Excellent command of the Dutch language (C2) and a good command of English (B1).
• Service & Sales: You are communicative, customer-oriented, and see it as a challenge to seize commercial opportunities.
• Problem-solving: You work proactively and help customers in an efficient manner.
• Tech-savvy: You have a strong affinity with technology and possess good computer skills.

Customer Service Representative (CSR)

We are CX fanatics, just as passionate about our customers as they are. That's why the world's most beloved brands trust us. Behind groundbreaking fintechs, tech legends, and more... that's where you'll find us.

We are looking for Dutch-speaking customer service representatives for our Odido project at Transcom in Alicante, with a new start date on 23-11-2026 or 11-01-2027. Does it sound like something you would like to join our team for?

As a customer service representative for Odido Service & Tech, you'll answer questions about mobile telephony, internet, and TV, such as:

• Mobile services: How do I install my SIM card? How do I get internet on my mobile?

• Home services: My internet is slow, what now? How do I set up my TV box?

You'll help customers with their questions, but sales is also a very important part of your role. Thanks to your commercial insight, you'll know exactly when cross-selling or up-selling adds value - for the customer and for the results.

Working hours & Flexibility:

• Opening hours: Monday to Friday (08:00 - 20:00) and on weekends (09:00 - 17:30).
  - You are available 5 days per week.
  - Monday mornings and Friday evenings are fixed parts of your availability.
  - You are willing to work until 20:00 three evenings per week.
  - You are available 2 weekends per month (Saturday and Sunday).

• Flexibility: You are willing to schedule your hours flexibly based on the workload (this has no influence on your fixed contract hours or monthly salary).