Customer Support N1

🤍 What we are looking for in you:

• At least 6 months of previous experience in customer service, ideally in a digital or SaaS environment.

• Exceptional written communication skills in Spanish and a B2 level of English.

• Ability to manage multiple inquiries efficiently and in an organized manner.

• Familiarity with customer service tools and CRM.

• Proactivity and customer orientation, always seeking to improve their experience.

• Ability to work in a team and autonomy to solve problems.

🌟 Join the customer service revolution!

At Kabilio, we are transforming accounting and tax management with cutting-edge technology. Our mission is to maximize the efficiency of professional firms and SMEs by eliminating obsolete manual processes. Backed by international investors and a founding team with a proven track record of success, we are looking for a Customer Care Specialist to guarantee an exceptional experience for our customers.

🚀 If you are passionate about customer service and want to be part of an innovative startup, we are waiting for you!

📝 What will your responsibilities be?

• Manage customer service via telephone, chat, and email, ensuring agile and effective responses.

• Design and optimize standardized responses to improve the efficiency and quality of service.

• Coordinate with the internal team to resolve inquiries and ensure an exceptional experience for customers.

• Analyze customer interactions to identify opportunities for improvement in service processes.

• Document best practices and update the response knowledge base.

• Ensure customer satisfaction by resolving incidents and escalating cases when necessary.