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Telephone Agent with Catalan (Retentions) in Barcelona

On-site in Barcelona·Full-time·Added 2 days ago (last checked 11 Nov)

Konecta

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Our summary

Salary: €915 - €1,428 a month
Hours: Fixed shift · Split day (jornada partida) · Monday to Friday
Work mode: On-site, Barcelona
Contract: Fixed-term, full-time hours
Spanish: Expected (ad in Spanish)
Other languages: Catalan
Education: Compulsory secondary education (ESO)

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Catalan

Konecta is hiring for this role in several places. This vacancy is in Barcelona.

This job advert was originally written in Spanish.

Requirements

What we're looking for

Minimum experience: Not required
Ability to learn.
Resilience
Active listening
Empathy
Communication
Results orientation

You do not need previous experience in the position: here what really counts is your attitude. The only requirements are having a great desire to learn, a fluent level of Catalan to connect one-on-one with customers, and that communicative spark that makes any conversation friendly and resolutive. If you have positive energy, empathy, and a desire to grow in a dynamic team, this place is for you!

Education & certifications

Minimum education: ESO

Pay & benefits

What you'll get

Salary: 915 - 1428 euros gross per month

Functions: Making and receiving calls for customer retention in an important company in the insurance sector.
Mixed training (online modality and some in-person days) from November 13th to 24th from 9:00 to 16:00h (selective and unpaid).
Start in the position after the training on November 25th.
25h or 39h weekly working day - Working day to choose between morning shift (25h weekly), afternoon (25h weekly) or split shift (39h weekly).
Schedule from Monday to Friday: Morning shift (9 to 14:00h) or Afternoon shift (16 to 21:00h) or Split shift (10 to 14:00 and 16 to 20:00h).
Salary according to collective agreement. For 25h working day: 915€ b/month + incentives and for 39h working day: 1428€ b/month + incentives
Konecta benefits club: exclusive portal with offers and discounts in multiple shops

The role

At Konecta, talent makes the difference and we know that great professionals make great companies. At this time, we are looking for new colleagues to fill the vacancies for Telephone Agents in the retentions department with Catalan in an important company in the health sector.

How you'll work

Contract: Production circumstances
Working day: 25 or 39 hours per week

On-site working modality at our Barcelona headquarters (08005).

About Konecta

Konecta is a global service provider specializing in customer management, business process outsourcing, and digital outsourcing. With 120,000 employees operating in 30 languages across 26 countries on 4 continents, the company offers end-to-end solutions including customer acquisition, retention, customer service, technical support, and collections, tailored to various industries.

Konecta has a significant presence in Spain, with its headquarters in Madrid. The company's global scale and multilingual operations make it a relevant employer for international professionals seeking opportunities in customer management and business process outsourcing. Its work culture emphasizes a sustainable business model and a diverse, multilingual workforce.

Industry: Business Services
Employees: 100,000+
Headquarters: Madrid, Spain
In Spain: Madrid

Good to know if you are moving

Konecta operates in 26 countries across 4 continents, offering global mobility opportunities.
Employees work in 30 languages, making it a multilingual environment suitable for international professionals.
The company's global headquarters is in Madrid, Spain, providing a central European base.
Konecta focuses on customer management and business process outsourcing, with roles in customer service, technical support, and collections.