€1K
Banking Customer Service Agent (Portuguese & English)
Remote, A Coruña·Full-time·Added today
Overview
Job details
€17,139 a year
Gross, as stated in the ad.
About €1,320 a month after tax.
Permanent contract
Full-time hours.
Fully remote
Per the ad.
Requirements
Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Portuguese
The ad asks for Portuguese, or counts it in your favour.
This job was automatically translated to English,.
The role
TELEPHONE CUSTOMER SERVICE AGENT - BANKING SECTOR WITH PORTUGUESE AND ENGLISH LANGUAGES
Company: Prosegur (AVOS TECH)
Location: A Coruña
Contract Type: Permanent
Working Day: Full-time (39 hours per week)
Join our team at AVOS TECH, the BPO line of PROSEGUR! 🚀
We are looking for four Telephone Customer Service Agents with an advanced level of Portuguese and English languages, and with solid knowledge in the banking sector. You will integrate into a key project for one of our prestigious clients in the financial sector, focused mainly on the wealth management segment.
Your role will be fundamental to guaranteeing an exceptional customer experience, handling various interactions and ensuring efficiency in processes.
What you'll do
- Customer Service: Receiving and making calls to the banking entity's customers, providing high-quality service and resolving their inquiries effectively. 📞
- Database Management: Maintenance and updating of databases, strictly following established requirements and protocols. 📊
- Specific Campaigns: Active participation in specific campaigns, both for customer acquisition and loyalty, adapting to business needs. 📈
- Multichannel Service: Management of contacts through various electronic channels, offering detailed information on financial products and services. 💻
- Financial Support: Basic advisory and resolution of doubts related to banking products and services, especially those aimed at wealth management. 💰
Requirements
What we're looking for
- Experience: Minimum 1 year of experience in telephone service positions, preferably in the banking or financial sector.
- Languages: Fluent command of Portuguese and English. Essential for communication with an international customer base. 🗣️
- Financial Knowledge: Solid understanding of banking concepts and products, especially in the field of wealth management. 🏦
- Communication Skills: Excellent communication capacity, active listening, and empathy to interact with demanding customers.
- Minimum training, higher degree in administration and finance
- Essential: Portuguese and English languages, or native Portuguese with English language
- At least 1 year of experience in a similar position
- IT agility to handle different applications and environments simultaneously.
- High learning capacity
- Teamwork
- Ability to work under pressure
- Availability for immediate start
Nice to have
- Banking knowledge will be valued
- Experience in a telephone service position will be valued
- Advanced handling of office tools and Google environment will be valued.
Pay & benefits
What you'll get
- Job Stability: Permanent contract so that you can develop your professional career with us in the long term. 🤝
- Professional Development: Opportunities for growth and continuous training within Prosegur. 🌱
- Excellent Working Environment: Be part of a cohesive team and enjoy a positive and collaborative work environment. 😊
- Full Schedule: Working day of 39 hours per week.
- Rotating Shifts:
- Morning: From 08:00 to 16:00 hours.
- Intermediate: From 10:00 to 18:00 hours.
- Afternoon: From 14:00 to 22:00 hours.
- (Note: Saturdays are usually worked one or two times a month, from 09:00 to 15:00)
- Salary according to Contact Center agreement:
€17,139 gross annual + language bonus €130.95/gross per month 💸
Apply Now!
If you meet the requirements and are ready for a new professional challenge in the banking sector, with telephone service and the opportunity to use your Portuguese and English languages, we want to meet you!
We await you to build the future of services together!
The role
AGENTE ATENCIÓN TELEFÓNICA SECTOR BANCARIO CON IDIOMAS PORTUGUÉS E INGLÉS
Empresa: Prosegur (AVOS TECH)
Ubicación: A Coruña
Tipo de Contrato: Indefinido
Jornada: Completa (39h semanales)
¡Únete a nuestro equipo en AVOS TECH, la línea BPO de PROSEGUR! 🚀
Estamos en la búsqueda de cuatro Agentes de Atención Telefónica con un nivel avanzado de idiomas portugués e inglés, y con sólidos conocimientos en el sector bancario. Te integrarás en un proyecto clave para uno de nuestros prestigiosos clientes del sector financiero, enfocado principalmente en el segmento de banca patrimonial.
Tu rol será fundamental para garantizar una experiencia de cliente excepcional, manejando diversas interacciones y asegurando la eficiencia en los procesos.
What you'll do
- Atención al Cliente: Recepción y emisión de llamadas a clientes de la entidad bancaria, proporcionando un servicio de alta calidad y resolviendo sus consultas de manera eficaz. 📞
- Gestión de Bases de Datos: Mantenimiento y actualización de bases de datos, siguiendo rigurosamente los requisitos y protocolos establecidos. 📊
- Campañas Específicas: Participación activa en campañas puntuales, tanto de captación como de fidelización de clientes, adaptándote a las necesidades del negocio. 📈
- Atención Multicanal: Gestión de contactos a través de diversos canales electrónicos, ofreciendo información detallada sobre productos y servicios financieros. 💻
- Soporte Financiero: Asesoramiento básico y resolución de dudas relacionadas con productos y servicios bancarios, especialmente aquellos dirigidos a banca patrimonial. 💰
Requirements
What we're looking for
- Experiencia: Mínimo 1 año de experiencia en puestos de atención telefónica, preferiblemente en el sector bancario o financiero.
- Idiomas: Dominio fluido de portugués e inglés. Imprescindible para la comunicación con una base de clientes internacional. 🗣️
- Conocimientos Financieros: Comprensión sólida de conceptos y productos bancarios, especialmente en el ámbito de la banca patrimonial. 🏦
- Habilidades de Comunicación: Excelente capacidad de comunicación, escucha activa y empatía para interactuar con clientes exigentes.
- Formación mínima, ciclo superior de administración y finanzas
-Imprescindible: idiomas portugués e inglés, o nativo portugués con idioma inglés
- Experiencias de al menos 1 año en puesto similar
- Agilidad informática para manejarse con distintas aplicaciones y entornos a la vez.
- Alta capacidad de aprendizaje
- Trabajo en equipo
- Capacidad para trabajar bajo presión
- Disponibilidad de incorporación inmediata
Nice to have
- Se valorará conocimientos bancarios
- Se valorará experiencia en puesto de atención telefónica
- Se valorará manejo avanzado de herramientas ofimáticas y manejo entorno Google.
Pay & benefits
What you'll get
- Estabilidad Laboral: Contrato indefinido para que desarrolles tu carrera profesional con nosotros a largo plazo. 🤝
- Desarrollo Profesional: Oportunidades de crecimiento y formación continua dentro de Prosegur. 🌱
- Excelente Ambiente Laboral: Forma parte de un equipo cohesionado y disfruta de un entorno de trabajo positivo y colaborativo. 😊
- Horario Completo: Jornada laboral de 39 horas semanales.
- Turnos Rotativos:
- Mañana: De 08:00 a 16:00 horas.
- Intermedio: De 10:00 a 18:00 horas.
- Tarde: De 14:00 a 22:00 horas.
- (Nota: Se suele trabajar los sábados uno o dos al mes en horario de 09:00 a 15:00 horas)
- Salario según convenio Contact Center:
17139€ brutos anuales + plus idiomas 130, 95€/brutos mes💸
¡Aplica Ahora!
Si cumples con los requisitos y estás listo/a para un nuevo reto profesional en el sector bancario, con atención telefónica y la oportunidad de utilizar tus idiomas portugués e inglés, ¡queremos conocerte!
¡Te esperamos para construir juntos el futuro de los servicios!
About Prosegur
Prosegur is a global security services company headquartered in Madrid, Spain, operating in 36 countries across 5 continents. With over 180,000 employees and 2025 sales of 4,930 million euros, it provides security solutions through four business lines: Alarmas (residential and business alarms), Seguridad (hybrid security combining people, technology, and data), Cash (cash logistics and management), and AVOS Tech (technology solutions for process management). The company celebrated its 50th anniversary in 2026 and is listed on the Spanish stock exchange.
In Spain, Prosegur has a strong presence with job opportunities across numerous cities, including Madrid, Barcelona, Valencia, Seville, Zaragoza, and many others. The company offers a range of roles from security guards and technicians to corporate positions in finance, IT, and data analysis. Prosegur emphasizes innovation and employee development, providing training through its corporate university and offering competitive salaries and benefits. For international professionals, the company's global footprint and diverse service lines present opportunities in a highly regulated sector that adapts to local legislation.
- Industry
- Security Services
- Founded
- 1976
- Employees
- 100,000+
- Headquarters
- Madrid, Spain
- In Spain
- Madrid, Barcelona, Valencia and 26 more
- Website
- prosegur.com
Good to know if you are moving
- Prosegur is headquartered in Madrid, Spain, and has a significant presence across the country, with job openings in many Spanish cities.
- The company operates in 36 countries, offering potential for international mobility and a global career.
- Prosegur provides training through its corporate university, supporting professional development for employees.
- Job opportunities range from security operations to corporate roles in finance, IT, and data analysis, catering to diverse professional backgrounds.
- The company is listed on the Spanish stock exchange, indicating financial stability and transparency.
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