Warranty Back Office Administrator
The role involves administrative management of warranty exception approval requests. It offers a hybrid work model and professional training. The position is based in Alcobendas.
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This job advert was originally written in Spanish.
We are looking for people to provide Customer Service support. Telephone experience is valued, although it is not essential. We need you to have basic proficiency in digital tools and office software and full availability for in-person training and work in Madrid.
WE TRAIN YOU FROM SCRATCH
-Training from Monday to Friday, from 30/09 to 16/10, from 9:00 to 16:00.
-Paid at €10/day once the one-month probationary period of the contract has been completed.
-Selective: we will take into account your attendance, how you integrate the content and, above all, your involvement and participation throughout the training.
WHAT DO WE OFFER YOU?
-In-person start on October 19th, 39h/week working day.
-Monday to Friday, with a split shift from 9:00 to 18:00.
-Initially a temporary contract, with the possibility of continuity and stability within Konecta.
-Fixed salary according to Collective Agreement of €1,428.30 gross/month
-100% in-person modality at our Alcobendas headquarters (Avd. Industria nº49)
At Konecta, leaders in customer experience and service outsourcing, we are hiring teleoperators to provide support to one of the leading companies in the banking sector in Spain.
YOUR MAIN FUNCTION
You will receive calls from customers to offer them the best possible service for those customers who have insurance contracted with the bank. Your mission will be to understand their needs and find solutions, ensuring that they continue to trust our service.
TRAINING AND WORK LOCATION
Avda. de la Industria, 49, Alcobendas, Madrid (28108).
If this suits you, apply and we will contact you for an online interview!
Konecta is a global service provider specializing in customer management, business process outsourcing, and digital outsourcing. With 120,000 employees operating in 30 languages across 26 countries on 4 continents, the company offers end-to-end solutions including customer acquisition, retention, customer service, technical support, and collections, tailored to various industries.
Konecta has a significant presence in Spain, with its headquarters in Madrid. The company's global scale and multilingual operations make it a relevant employer for international professionals seeking opportunities in customer management and business process outsourcing. Its work culture emphasizes a sustainable business model and a diverse, multilingual workforce.
We are a company committed to equal opportunities between women and men, betting on equality in all our positions.