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Centralization Services Advisor Interim 40h Rotating (Preferably with Disability Certificate) Seville - Tomares

On-site in Tomares·Added 17 days ago

Leroy Merlin

302 open roles

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Our summary

Work mode: On-site, Tomares
Benefits: Private health insurance, flexible pay plan, meal vouchers

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Skills

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

As a collaborator of Leroy Merlin Spain, you have access to more than 70 benefits and/or advantages classified into 6 categories, designed to give you the best experience for being part of this great team.

You will also benefit from the Flexible Compensation Policy and Benefits offered by Leroy Merlin, such as the possibility of becoming a shareholder of the company, Health Insurance, childcare assistance, restaurant vouchers and various discounts with major commercial partners, among others.

You will have a fixed salary in addition to participation in results and profits.

Develop yourself!

Train and develop yourself in a multinational company! You will find a great working environment and will have autonomy to decide and act, being able to participate in decision-making and cross-functional projects.

The role

Our Stores are where we demonstrate, face to face, our purpose. If you share this goal and your satisfaction comes from helping customers bring their ideas and projects to life, this is the place for you.

Being part of the team in our stores means working in a co-creation environment where we live our values and company purpose alongside the customer.

Will you join us?

We'll show you how in this video

That is why we count on you as Regional Customer Service Centralization Advisor, for the development of activities that guarantee the best customer experience regarding the centralized management of facilities, provided that the PRL model of the multi-room or integral reform does not apply, as well as responding to customer requirements that come from the national RCO or RCOs sent by the store regarding the installation and transport of the region's stores

What you'll do

* Response to customer complaints that come through RCO, whether at the central RCO level or through the stores. Reception, follow-up, and resolution. Coordination between customer/installer/transporter/store.

*The first contact with the customer will be made within a maximum of 24 hours and the resolution of the incident will be within 48 hours, for complex incidents or those that depend on the arrival of merchandise, daily follow-up of the status of the same will be carried out until its completion. Urgencies must be managed immediately.

*Notify the customer of date changes due to date errors or lack of product in the management of installations

*Collection of extras at customers' homes, attending calls or emails about extras and customer expansions when the installer is at the customer's home.

*Active listening to the customer's voice to establish priorities and improvement plans.

*Direct contact with the installer at the customer's home.

Related to measurement and installation management

*Managing email and calls for the regional coordination center, to respond to the needs of customers, stores, or installers in the region.
*Reviewing Field Service panels: Unscheduled, Unsigned, orders prior to today.
*Reviewing installation overlaps.
*Requesting quotes from installers.

Related to installers.

*Training installers in the use of tools and communication and support for operational questions and management issues.
*Keeping installers' calendars up to date.
*Managing installer documentation.
*Sending installers the measurement and installation work to be carried out one week in advance.
*Requesting quotes.
*Requesting measurements and installations prior to today.
*Managing invoicing and payments to installers or measurers. Executing manual payments and charging installers for errors in execution or damaged merchandise.
*Contacting the installer to determine the status, progress, and completion of pending issues.

Related to stores

*Training store staff on how the regional coordination center and RCO work.
*Connecting with the installations leader at each store for possible manual payments or issue resolutions.
*Making manual payments.
*Contacting store logistics for on-time merchandise shipments and home delivery transport issues.
*Liaising with the store for issues that cannot be resolved from the coordination center.
*Managing VAD issues.

Related to issue management

*Tracking the origin of customer issues and their classification in order to address the root cause and prevent them from recurring.
*Rescheduling installations due to date errors or product shortages.
*Creating the SVO with an appointment and product replacement, and following up until resolution.
*Following up on issues for which we schedule appointments for resolution and closing them out.
*Providing information for responding to complaints for the EGI team.

Related to quality and after-sales service

Product replacements or direct exchanges after installation due to hidden defects.
Management with the technical support services (SAT).

Hiring process

If you want to find out more information about our Purpose, values and actions and our job vacancies, we leave at your disposal our Leroy Merlin Spain Corporate Careers Web.

CHANGING OUR WORLD IS IN OUR HANDS!

About Leroy Merlin

Leroy Merlin is a French home improvement and DIY retail chain, part of the Adeo group, operating over 100 stores across Europe and Brazil. In Spain, Leroy Merlin runs a dense network of large-format stores (more than 90 outlets) under the banner of Leroy Merlin España, covering most provinces with a strong focus on home improvement, construction materials, and garden products. The company is a major employer in the Spanish retail sector, with a significant workforce in stores across the country.

For international professionals, Leroy Merlin España offers a distinctive retail environment with roles spanning sales, logistics, and project management. The company's Spanish operations are decentralized, with stores in nearly every autonomous community, from Madrid and Barcelona to smaller cities like León, Sagunto, and La Orotava. They hire for both store-based and support roles, and the work culture emphasizes customer service and operational efficiency. While Spanish is the working language, the company's scale and structure can offer opportunities for professionals with retail, logistics, or project management backgrounds.

Industry: Retail
Founded: 1923
Employees: 100,000–200,000
Headquarters: Lille, France
In Spain: Madrid, Barcelona, Seville and 37 more

Good to know if you are moving

Leroy Merlin operates a large network of stores across Spain, with a strong presence in many cities beyond Madrid and Barcelona, including smaller cities like León, Sagunto, and La Coruña.
The company is part of the Adeo group, a global alliance of home improvement retailers, which can offer international professionals opportunities for cross-border mobility.
Roles are often customer-facing and store-based, so Spanish language proficiency is typically required for most positions.
The company offers a wide range of roles, from sales and logistics to project management, which can be a good fit for professionals with different backgrounds.
Working hours and contracts vary by store and role, with many positions offering part-time or rotating schedules.

In their own words

About the company & team

At Leroy Merlin we have a purpose that gives meaning to who we are and everything we do, a guide that is our commitment to you and to the planet. Everything we offer you seeks to awaken in you the motivation to create environments where you can live better.

Because we are sure of one thing: if we set our minds to it, changing the world is in our hands and in yours.

Social Action is one of the fundamental pillars of Leroy Merlin Spain, being an added value for the entire company, but also for the community. Through various actions: renovation and refurbishment projects, donations, solidarity products, corporate volunteering and our "Dignified Homes" Grant Program, we contribute to building a better world and society.

Additional information

Diversity Management is a fundamental pillar of our company philosophy. That is why it is included in the Diversity Charter, a code of commitment promoted by the Foundation for Diversity and supported by the Ministry of Health, Social Policy and Equality. With this, we reaffirm our commitment to respecting the right to inclusion of all people and we recognize the benefits that cultural, demographic and social diversity bring us.

Leroy Merlin España, S.L.U., declares its commitment to establishing and developing policies that integrate equality between women and men, without any type of discrimination, as well as to promoting and fostering measures to achieve effective equality within our organization. We assume the principle of equality between women and men in every area in which we carry out our activity and within the framework of the Social Responsibility of our Organization.

If you want to do the work you love, our door is open to you. Here we don't understand barriers.

All open roles at Leroy Merlin