Service Coordinator Iberia

• Permanent contract.
• Hybrid work model after passing the probationary period.
• Unlimited access to LinkedIn Learning for your professional development.
• Pension plan according to corporate policy.
• Life insurance.
• Private medical insurance.
• Employee stock option program after one year of seniority.
• Catering service at our facilities.
• Real opportunities for professional development and growth within a leading multinational company in its sector.

Join Ingersoll Rand and be part of a team committed to innovation, excellence in service, and the development of solutions that bring value to our customers.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

At Ingersoll Rand, we are looking to hire a Service Coordinator Iberia to join our Service team in Coslada. We are looking for a customer-oriented person, with organizational and leadership skills, who will contribute to ensuring the operational excellence of our services and driving the continuous improvement of processes.

The selected person will be responsible for the coordination of service contracts, the management of resources and materials, and the supervision of the activities necessary to ensure the satisfaction of our customers. Likewise, they will participate actively in identifying opportunities for improvement and business growth, collaborating closely with the Service and Commercial teams.

The position requires constant communication with different areas of the organization and the possibility of making occasional trips to customers, distributors, and field technicians' work locations throughout Spain to support incident resolution, process optimization, and other operational needs.

• Manage the relationship with customers, guaranteeing a high level of service and resolving incidents effectively.
• Plan and coordinate service activities and the assignment of field technicians.
• Identify continuous improvement opportunities in operational processes and new business opportunities that contribute to increasing service profitability.
• Perform the monitoring, control, and reporting of service activity.
• Provide technical support to the team regarding our systems and products, including aspects of installation, operation, maintenance, and troubleshooting.
• Prepare and analyze performance reports, Service KPIs, and AMT metrics.
• Collaborate with internal teams to ensure compliance with commitments made to customers.