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Customer Satisfaction Officer

Hybrid in Martorell·Full-time·Added yesterday (last checked 19 Oct)

SEAT

9 open roles

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Overview

Work mode: Hybrid, Martorell
Contract: Full-time
Spanish: Fluent
English: Required

Visa options

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The advert says visa sponsorship isn’t available for this role.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Advanced Spanish and advanced English, advanced German is valued.
Experience collaborating with VW Group and external clients.
Strategic and customer-oriented mindset, with the ability to translate business needs into innovative solutions.
Analytical skills to interpret KPIs and customer feedback, driving data-based improvements.

Pay & benefits

What you'll get

Competitive salary according to our collective bargaining agreement
Company transport to our work centers (Barcelona and Martorell)
Hybrid work model: 2 days of remote work per week
Subsidized canteen service
Access to SEAT medical center network
Group life insurance
SEAT employee pension plan starting from the 2nd month at the company
Purchase of new and used SEAT vehicles with special discounts
Benefits on vehicle leasing for SEAT employees
Option to apply for a personal loan starting from the second year
Continuous training through our internal Learning platform
Activities and discounts for SEAT employees

At SEAT, we firmly believe in the power of diversity and inclusion as fundamental pillars of our culture, where every person can be freely and authentically themselves. We work with passion to create an environment where every voice is heard and valued, ensuring equal opportunities for all people, regardless of gender, sexual orientation, nationality, ethnicity, cultural identity, age, beliefs or any other form of diversity.

Our commitment to diversity and inclusion is a priority that we demand of ourselves every day.

The role

We are looking for a highly motivated and analytical Customer Satisfaction Officer to join our Customer Satisfaction team. This role is crucial to understanding our customers' experience with our products and leading the implementation of data collection methodologies that help share this information with the rest of the Stakeholders. Furthermore, this role is a fundamental part of the preparation process for the Customer Satisfaction Forum, the company's highest customer satisfaction guild, where the executive committee is represented.

What you'll do

Analyze our customers' satisfaction data to discover key insights that enhance their experience with our products.
Identify improvement opportunities and communicate them to key stakeholders to convert strategic information into concrete actions.
Implement effective methodologies to capture real customer perception and ensure that their voice guides our decisions.
Coordinate the Customer Satisfaction Forum (CSF), guaranteeing the quality of documentation and strengthening relationships between areas to obtain a comprehensive view of customer satisfaction.
Act as a liaison with the Group to ensure the alignment of strategies and objectives in terms of Customer Satisfaction.
Identify and propose improvements in processes and methodologies to ensure that we are a company with a high customer focus.
Prepare high-impact presentations and reports for the executive committee and internal guilds, elevating the voice of the customer to the strategic level.
Monitor key satisfaction KPIs throughout the Customer Journey, ensuring that every touchpoint adds value.

About SEAT

SEAT is a Spanish automobile manufacturer headquartered in Martorell, Spain, and is a wholly-owned subsidiary of the Volkswagen Group. The company designs, develops, and manufactures passenger cars, with a strong focus on connectivity, digitalization, and sustainable mobility. SEAT employs over 14,000 people globally and operates its main production plant in Martorell, with additional facilities in Barcelona and a technical center in Prat. The company is a key player in the Spanish automotive industry and is known for models like the Ibiza, Arona, and Ateca.

For international professionals, SEAT offers a dynamic and multicultural work environment, with a strong emphasis on digital transformation and Industry 4.0. The company is deeply rooted in Spanish culture and is a major employer in the Barcelona area, making it an attractive option for those looking to work in a leading automotive company in Spain. While the corporate language is Spanish, the company's global reach within the Volkswagen Group provides opportunities for international collaboration and career development.

Industry: Automotive
Founded: 1950
Employees: 10,000–15,000
Headquarters: Martorell, Spain
In Spain: Barcelona, Martorell
Website: seat.es

Good to know if you are moving

SEAT is a subsidiary of the Volkswagen Group, offering potential for international career mobility within a global automotive network.
The company's headquarters and main plant are located in Martorell, near Barcelona, a major European tech and business hub.
The working language is primarily Spanish, so a good level of Spanish is essential for most roles.
SEAT has a strong focus on digitalization and Industry 4.0, creating opportunities for IT, data, and engineering professionals.
The company offers a standard Spanish employment package, including permanent contracts and social security benefits.

In their own words

About the company & team

SEAT S.A. is the only company that designs, develops, manufactures and markets cars in Spain. Integrated into the Volkswagen Group, the multinational, with headquarters in Martorell (Barcelona). SEAT S.A. already offers the latest technology in connectivity in its vehicle range and is immersed in a global digitalization process to drive the mobility of the future.

"Inspire, Dare, Succeed, Team up", are the 4 values that guide us in our day-to-day and in our relationships with our colleagues and stakeholders, they represent the essence of our culture and are our DNA.

At SEAT, we work with autonomy, we live honesty and we challenge the status quo with courage. We challenge ourselves continuously because we believe we can achieve anything, we experiment and we learn from mistakes when we get it wrong. We offer support and ask for help when needed and, together, we share and celebrate successes.

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