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Customer Service Back Office – Incident Management

On-site in Granada·Full-time·Added today (last checked 26 Oct)

Agency
IMAN Temporing

1112 open roles

Our summary

Hours
Monday to Friday
Work mode
On-site, Granada
Contract
Fixed-term, full-time hours

Visa options

  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Requirements

What we're looking for

Buscamos personas que destaquen por su capacidad para resolver incidencias de forma eficaz y ofrecer una buena experiencia al usuario.

¿Encajas con el perfil? ¡Inscríbete!

  • Capacidad de resolución de problemas y toma de decisiones.
  • Buena comunicación escrita y orientación al cliente.
  • Agilidad, organización y atención al detalle.
  • Capacidad para trabajar con volumen de trabajo elevado.

The role

Buscamos personas resolutivas, ágiles y orientadas al cliente para gestionar incidencias a través de una plataforma interna para una empresa que vende sus productos vía e-commerce

¿Cuáles serán tus funciones?

What you'll do

  • Gestión y resolución de incidencias mediante software, principalmente por escrito.
  • Análisis de problemas y búsqueda de soluciones eficaces para los usuarios.
  • Gestión de un volumen elevado de incidencias, con tiempos de respuesta de entre 1 y 24 horas según la complejidad.
  • Llamadas telefónicas puntuales.

How you'll work

  • Horario: lunes a viernes, de 9:00 a 17:00 h.
  • Contratación: contratos mensuales a través de ETT, con continuidad hasta completar 12 meses.

About IMAN Temporing

IMAN Temporing is a Spanish staffing and recruitment company headquartered in Terrassa, Barcelona. The firm specializes in connecting businesses with qualified temporary and permanent personnel across a wide range of sectors, including logistics, industrial maintenance, hospitality, and administrative support. With a strong presence across Spain, IMAN Temporing operates as a key workforce solutions provider for companies in sectors such as retail, food service, and industrial operations.

In Spain, IMAN Temporing has a significant footprint with offices in key cities like Madrid, Barcelona, and Seville, and is known for its focus on operational excellence and workforce flexibility. For international professionals, IMAN offers opportunities in a variety of roles, from administrative and customer service positions to industrial and technical jobs, often requiring Spanish language skills. The company's work culture emphasizes practical, hands-on experience and is well-suited for those looking to integrate into the Spanish labor market.

Industry
Staffing
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