The English-language job board for Spain

SpainJobs.io

Product Support Specialist, Europe

Remote, Europe +1·Full-time·Added 23 days ago

Linear

11 open roles

Apply

Overview

Job details

  • Full-time hours

    Per the ad.

  • Fully remote

    Only from certain places, per the ad: “This role is open to candidates based in Europe .”

Requirements

  • Have the right to work in Spain

    Linear doesn't mention sponsorship, but this role may fit the Digital nomad visa.

Pay & benefits

What you'll get

We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect:

  • Competitive salary and equity

  • Employee-friendly equity terms including extended exercise windows

  • Daily meal and coffee stipend on every workday

  • Paid co-working space or desk

  • Health coverage (based on country requirements)

  • 5 weeks paid vacation, plus local statutory holidays

  • 4 months paid parental leave

  • Paid month off after 4 years & every 2 years thereafter

  • Regular team events and off-sites

  • Remote-first with no required commute

Requirements

What we're looking for

  • Currently based in Europe.

  • Passion about technology, quality, and Linear's mission

  • Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users.

  • Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile).

Nice to have

  • Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don't have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role.

The role

At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we're shaping the tools this new era requires.

Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we're continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship.

Over the past years, Linear has experienced incredible organic growth and has become an instrumental tool for many of the world's best product teams. We believe customer support should always feel like an extension of that experience. As a Product Support Specialist at Linear, you'll contribute to the future of our product by surfacing customer feedback and insights, contributing to our technical documentation, and engaging a technical customer community via social channels.

What you'll do

  • Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery

  • Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit

  • Partner with our engineering team to document and reproduce bugs

  • Surface trends and insights from customer feedback to the team at large to inform product choices

  • Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations

How you'll work

Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based in Europe. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel.

Learn how we think and work

About Linear

Linear is a purpose-built project management platform designed for software development teams. The company provides a suite of tools for issue tracking, sprint planning, and product roadmaps, aiming to streamline the entire software development lifecycle. Linear is known for its speed and a clean, keyboard-first interface that appeals to modern engineering teams, and it has scaled to serve thousands of companies worldwide.

Linear has a growing presence in Spain, with a remote-first culture that allows it to hire top engineering and product talent across the country, including in cities like Madrid and Barcelona. For international professionals, Linear offers a highly distributed work environment, a strong emphasis on written communication, and a modern, async-first culture that is well-suited for those looking to work in a fast-paced, high-autonomy environment.

Industry
Project Management
Founded
2019
Employees
50–200
Headquarters
San Francisco, USA
In Spain
Madrid, Barcelona
Website
linear.app

Good to know if you are moving

  • Linear is a fully remote company, allowing employees to work from anywhere in Spain, including Madrid, Barcelona, or Valencia.
  • The company has a strong async-first culture, with a focus on written communication, which can be a great fit for international hires.
  • The interview process is known to be rigorous and includes a take-home assignment, reflecting the company's high bar for talent.
  • The company offers competitive compensation and a significant equity package, making it an attractive option for senior engineers.
  • The tech stack is modern (TypeScript, React, Node.js), which is a plus for engineers looking to work with current technologies.

In their own words

Additional information

Linear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

A note on recruitment fraud: all official Linear hiring communication comes from an @linear.app email address, and all open roles are listed at linear.app/careers. We never ask candidates for payment or financial information. Suspicious messages can be reported to security@linear.app.

All open roles at Linear

Tags

More jobs like this

or browse Customer Success·Junior·Remote·Digital nomad visa fit·Project Management

WhatsApp

More jobs from Linear

Related Jobs