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This job advert was originally written in Spanish.
Requirements:
- Education: Training in International Trade, Administration, Logistics, or similar.
- Knowledge of export, transport, and invoicing processes.
- Previous experience in customer service, ideally international.
o Full Office Suite at user level.
o Knowledge of SAP (SD preferred) or similar ERP, and order management tools.
- Language. High level of English. Another language will be valued.
- Competencies:
o Proactivity.
o Effective and empathetic customer service.
o Problem Solving.
o Clear communication.
o Planning, organization, and detailed tracking.
We offer
- Full-time permanent employment contract.
- Be part of their new strategic plan, creating new challenges and contributing to improving the company's positioning.
The company Lladró, a multinational specializing in the creation and distribution of a wide spectrum of art porcelain creations, needs to fill the position of Customer Service Technician.
Mission: To manage the operational and direct customer service for the assigned market, from order entry to incident resolution, guaranteeing an agile, precise, and close service.
Functions:
- Manage customer orders in SAP (creation, tracking, modification).
- Resolve incidents (deliveries, invoicing, transport, returns) in coordination with other departments.
- Perform proactive tracking of orders and keep customers informed about their status.
- Keep the customer and order databases updated.
- Record and report on complaints and recurring customer feedback.
- Comply with the quality KPIs and response times defined by the department.
- Maintain clear, professional, and empathetic communication with customers.
Based: Valencia, Spain.
Lladró is a Spanish luxury porcelain house that designs and handcrafts sculptures, lighting, candles, home fragrances and jewellery. The company describes itself as a world leader in luxury porcelain, with an international team whose creations reach more than 100 countries.
Behind each Lladró creation is work from a wide range of professionals, including artisan workshops, administration, commercial, IT and retail teams. Its collections range from limited-edition fine porcelain sculptures to lighting collections and collaborations with contemporary artists and designers.
Hierarchical dependency: Customer Service & Customer Care Manager
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€25k - €29k
🇬🇧€10.10
🇪🇸€3k
🇬🇧
