Lladró Boutique Museum Manager

• Intermediate or higher education.
• Additional Training:
  • Marketing and Visual Merchandising.
  • Consultative selling and VIP client relationship management.

Experience: 5 years in a similar position. Experience in the luxury sector related to architecture, interior design, and/or decoration will be especially valued.

Languages: Spanish and English are essential. Other languages are valuable.

Technical skills: proficiency in IT tools and sales management systems (CRM, ERP).

• Stable project; Full-time indefinite employment contract.
• Be part of the company's new strategic plan, implementing new ways of doing things and developing the business.

The company Lladró, a multinational specializing in the creation and distribution of a wide spectrum of fine porcelain creations, needs to fill the position of Museum Boutique Manager.

Mission: To direct, supervise, and carry out sales actions, customer service, and promotion of the Brand's products, as well as to manage the Boutique's human team, in accordance with the Business Plan and the Policies established by Management to achieve the sales, profitability, prestige, and image objectives set by the same.

• Sales and Results Management:
  • Define and implement strategies to reach and exceed sales and profitability objectives.
  • Analyze key sales and performance indicators (KPI) to propose action plans to improve results.
  • Develop and implement initiatives to increase new customer acquisition and loyalty.
  • Stay up to date and report on local market trends, promotional actions, events, and competition.
  • Represent the Brand commercially at the events and activities delegated to you.
• Customer Experience:
  • Deliver a personalized, exclusive service aligned with Lladró's luxury standards.
  • Coordinate and schedule individual and group guided tours, managing the involvement of all related areas.
  • Resolve customer situations and complaints efficiently, ensuring their satisfaction.
  • Build and maintain strong relationships with VIP clients and brand ambassadors, as well as contact with hotels, art galleries and groups wishing to visit the boutique.
• Coordinate and schedule individual and group visits.
• Team Management:
  • Lead, coordinate, motivate and develop a high-performing sales team.
  • Conduct periodic performance evaluations and provide ongoing feedback.
  • Foster a positive, collaborative work environment focused on excellence.
• Operational Management:
  • Ensure proper inventory management, stock control and compliance with procedures.
  • Oversee the store's visual presentation, guaranteeing an impeccable and attractive image.
  • Comply with company policies and procedures in terms of security and administration.

Based: Valencia, Spain.

• Interpersonal communication.
• Initiative and autonomy
• Great organizational, problem-solving, and customer management capacity
• Proactivity and flexibility
• Orientation towards the customer, objectives, and results.
• Teamwork capacity: A leader with charisma, proactivity, and empathy, taking into account the needs of their team.
• Knowledge and sensitivity towards the world of luxury, art...