Senior Account Manager (French-speaking)

• Full account lifecycle ownership: +5 years of experience owning the commercial lifecycle of strategic or enterprise customer accounts, including retention, renewals, expansion, upselling, and cross-selling in a quota-based B2B SaaS environment.
• Proven commercial outcomes: A track record of protecting customer revenue, achieving gross revenue retention or comparable retention targets, and generating measurable account expansion.
• Professional fluency in French, including the ability to lead customer conversations, presentations, and commercial negotiations in French.
• Ability to understand complex SaaS products, with experience selling to business, marketing, and sales stakeholders, and translating product capabilities into clear commercial value.
• Strong written and spoken English, with the ability to collaborate effectively across a remote, international organisation.
• Experience engaging and influencing C-level and senior stakeholders, including the ability to lead strategic conversations and align solutions with business priorities.
• Strong commercial skills, including experience identifying growth opportunities, negotiating contracts, and navigating complex procurement or legal discussions.
• Competency using AI tools to accelerate customer research, synthesis, account planning, and decision-making, with a proactive mindset toward adopting new AI-enabled ways of working.

• Experience managing or selling to enterprise customers in the French market, regardless of where you are based.
• Experience engaging technical stakeholders (e.g., IT, engineering, product) in addition to business buyers.
• Experience selling localisation, translation management, or other workflow software.
• Experience working with procurement processes such as RFPs, security reviews, or complex enterprise buying committees.
• Familiarity with structured sales methodologies or account planning frameworks.

• Own account commercial outcomes: Take responsibility for the full commercial lifecycle of your assigned enterprise accounts, including retention, renewals, expansion, upselling, and cross-selling.
• Protect retention and renewal outcomes: Monitor account health, customer engagement, product value, and commercial risks to identify potential retention challenges early and coordinate effective action with internal teams.
• Drive account expansion: Identify and execute upsell, cross-sell, and expansion opportunities, leading commercial conversations and negotiations with a focus on achieving and surpassing sales quotas.
• Develop account strategies: Create and maintain clear account plans based on customer goals, stakeholder priorities, product adoption, business risks, renewal plans, and opportunities for broader collaboration.
• Lead consultative customer conversations: Advise customers on how to improve their localisation and content workflows, connect their needs to Lokalise's solutions, and articulate clear business value and return on investment.
• Navigate complex enterprise sales processes: Coordinate multi-stakeholder opportunities, procurement activity, contract negotiations, and legal discussions, ensuring progress toward successful commercial outcomes.
• Partner cross-functionally and maintain accurate reporting: Work closely with Customer Success and Solutions Architecture to support retention and expansion, collaborate with Product, Finance, and Legal to resolve customer needs, and maintain accurate CRM records, account plans, pipeline updates, and forecasts.
• Use AI to elevate your work: Proactively explore and apply AI tools and approaches to improve customer research, account planning, decision-making, productivity, and go-to-market impact.

While our company operates exclusively on a remote basis, you must reside and have the legal right to work in one of the following countries: the United Kingdom, Latvia, or Spain.

This is a full-time, remote position. Please note that we do not engage on a B2B or contractor basis. We do not partner with search firms.