Account Manager, French speaking

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

We are seeking an experienced Account Manager. In this role, you will manage a portfolio of existing customers and drive expansion, upsell, and retention.

As a strategic Account Manager, you will serve as a trusted advisor to your customers, conducting regular business reviews, identifying whitespace opportunities, and ensuring customers maximise value from the CrowdStrike Falcon platform.

Account Expansion:

• Manage portfolio of existing customers
• Achieve annual expansion ARR target
• Drive Net Revenue Retention (NRR)

Strategic Account Planning:

• Develop and execute comprehensive account plans for each customer
• Conduct quarterly business reviews (QBRs) with 100% of accounts
• Map stakeholder relationships and identify expansion opportunities
• Build multi-year growth strategies aligned to customer objectives

Consultative Selling:

• Identify whitespace and cross-sell/upsell opportunities across CrowdStrike's product portfolio
• Articulate business value and ROI of expanded deployments
• Navigate complex buying processes for expansion deals
• Partner with Customer Success to ensure customer health and satisfaction

Customer Advocacy:

• Serve as voice of customer internally
• Proactively address risks and prevent churn (<5% churn rate)
• Drive customer references, case studies, and advocacy
• Maintain customer satisfaction scores >90%

Collaboration:

• Partner with Sales Engineers, Customer Success Managers, and Support
• Coordinate with hunters on land-and-expand strategies
• Engage executive sponsors for strategic accounts

• Patient, relationship-focused approach
• Long-term thinking and account development
• Customer-first mindset

• Ability to identify and articulate business value
• Consultative approach to problem-solving
• Proactive opportunity identification

• Builds trust and credibility quickly
• Multi-threaded relationship management
• Executive presence and communication

• Cross-functional partnership skills
• Team player who shares customer insights
• Represents CrowdStrike values