Technical After-Sales Department Manager - Northern Spain

If you meet the requirements and are passionate about the functions of the position, we offer you:

• 📄 Stable employment contract with registration in the Social Security general scheme.

• 💰 Fixed salary.

• 🍽️ Per diems so that you can recharge your strength every day.

• 🚗 Necessary means and resources for the development of your functions.

• 📱 Mobile phone and laptop.

• 🎓 Initial and continuous training on the product and the department's operation.

• 🚀 Professional development and growth within a leading multinational company in its sector, with a stable position and a good working and learning environment.

Are you ready to take on a new professional challenge and be part of our team?

We are waiting for you!

• 👥 Previous experience in team management and coordination.

• 🔧 Experience in technical management, maintenance, after-sales, or incident management.

• 📊 Capacity for organization, planning, and managing multiple tasks simultaneously.

• 📞 Good communication and customer service skills.

• 💻 Proficiency in IT tools and Excel.

• 🚗 Availability to undertake professional travel.

• ⚡ Basic knowledge of electricity and technical incident resolution will be valued.

• 🎯 A proactive, decisive, and results-oriented person, with the capacity to make decisions and work autonomously.

Do you want to be part of a Finnish multinational, a pioneer in its product, with a great market track record and in the midst of an expansion process?

We are looking for a person to join us as After-sales Technical Department Manager in NORTHERN SPAIN, in charge of team coordination, incident management, and the organization of the resources necessary to guarantee quality service to our customers.

• 👥 Management and coordination of the after-sales team, including planning, monitoring, training, and meetings.

• 🔧 Comprehensive management of incidents and after-sales service, from the planning and allocation of resources to their resolution.

• 📞 Customer and distributor attention and follow-up, managing inquiries, claims, quotes, and interventions.

• 🤝 Coordination with different departments to guarantee the correct management and closure of services.

• 💰 Management of invoicing, collections, and quotes for the department, in coordination with Administration.

• 📦 Management of purchases, materials, and stock, ensuring the availability of the necessary resources.

• 🚗 Coordination of technicians, travel, and vehicle fleet.

• 📊 Monitoring of department activity, analysis of incidents, and proposal of operational improvements.

• 🦺 Monitoring of OSH, safety, and medical check-ups for the team.

• ✈️ Availability for professional travel, mainly to Barcelona and Zaragoza (approx. 10-12 weeks per year).