Guest Concierge - Club by Melia Sitges

• 1/2 years of experience in similar positions
• Studies in tourism, public relations, marketing, hotel management or similar
• Very high level of English, another language will be highly valued
• Interest in the sales area and sensitivity to detect sales opportunities
• Good communication and public relations skills, proactive, customer-oriented and high service vocation
• Knowledge of the Office package

"The world is yours with Meliá"

Discover an endless path at Meliá, where opportunities for growth and development are infinite. Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family.

Provide personalized, close, and high-quality service to guests during their stay, using each interaction as an opportunity to build trust and identify potential clients interested in the product, proactively inviting guests to learn about the commercial proposal in the sales room and acting as the first key link in the sales process.

1. Provide personalized, warm, and effective attention to guests during their stay, becoming their point of contact within the hotel.

2. Use each service interaction as an opportunity to generate conversation, create interest and trust with the guest, with the goal of achieving a natural and effective invitation to the sales room, without exerting direct sales pressure.

3. Proactively invite guests with the appropriate profile to the sales room, highlighting the possible benefits they could obtain according to their profile and preferences.

4. Communicate relevant information obtained during contact with the guest (profile, interests, type of traveler, perceived objections) to the corresponding Sales Advisor, to facilitate a personalized sales start.

5. Carry out an effective introduction between the guest and the Sales Advisor, ensuring a smooth and professional transition.

6. Collaborate with the sales team to coordinate guest entry into the room and ensure smooth and efficient attention.

7. Accurately record invitations and the result of each one in the established management tools, ensuring traceability and consistency of the process.

8. Actively participate in training, team meetings, and feedback spaces to improve interpersonal and sales skills.

9. Contribute to the fulfillment of individual and team sales objectives, understanding that quality service is the basis for generating real sales opportunities.

At Meliá Hotels International, we are looking for a dynamic and results-oriented Guest Concierge to join our Club by Meliá team with the goal of proactively inviting guests to learn about the Circle product in the sales room, acting as the first key link in the sales process.