Advanced Solutions Analyst

Solutions engineer specialized in commercial operations and support capabilities for the commercial network, both internal and external. You will be responsible for designing solutions aligned with the platform's architecture standards and for technically supervising their implementation, maintenance, and evolution.

You must have functional knowledge of the insurance commercial cycle and practical knowledge of Python and Java microservices, integration via APIs, and event-driven architectures on Confluent Kafka. Likewise, you must be able to diagnose end-to-end application and infrastructure problems and use AI-assisted software engineering tools to accelerate analysis, development, testing, documentation, and operation, always maintaining responsibility for the design, quality, security, maintainability, and validation of the solutions.

You must lead assigned initiatives to ensure the correct definition and execution of requirements, with a special focus on the integration of commercial channels, the evolution of the commercial cycle, and the functional and technical coherence of the solutions.

You will be responsible for maintaining relationships with providers, ensuring that the implemented solutions follow the defined architecture standards and patterns, especially in the use of APIs, BFF/BFP, microservices, and synchronous and asynchronous integration models.

You will coordinate the monitoring of initiatives, guaranteeing compliance with the roadmap and the correct management of dependencies between commercial systems, CRM, channel products, platforms, and portal evolution.

You will be responsible for designing and technically ensuring the assigned solutions, applying the standards, patterns, and reference architectures defined by the organization.

• Design of Channel APIs and channel-specific BFF/BFP.
• Design and evolution of microservices developed in Python and Java.
• Integration of commercial systems such as SGC, CRM, PGO, and SCA.
• Design of synchronous integrations via APIs and asynchronous integrations via events.
• Application of decoupling, reuse, resilience, security, observability, and traceability patterns.
• Progressive evolution of legacy solutions toward the target architecture.
• Support in the evolution of commercial processes supported on platforms such as Appian.

You must review the solutions developed by internal teams and providers, verifying their alignment with the approved design and with architecture, development, security, quality, and operation standards. You will have the capacity to review code, API contracts and events, error handling, technical tests, and observability mechanisms, without this necessarily implying assuming the full development of the solution.

You will participate in the analysis and resolution of complex incidents, using logs, metrics, traces, and monitoring tools to identify the root cause and determine if the problem lies in the application, APIs, events, data, configuration, network, or infrastructure. You will coordinate the diagnosis with specialized teams until the resolution or correct escalation of the incident.

You will be responsible for documenting solutions through architecture diagrams, component responsibilities, API and event contracts, data and integration models, end-to-end flows, architectural decisions, and security, observability, deployment, and operation requirements.

You will define and prioritize the backlog aligned with the evolution of the commercial model and the digitalization of the network, ensuring the correct implementation of capabilities in APIs, microservices, events, and decoupled frontends.

You will validate the implemented solutions functionally and technically, verifying the correct integration between systems, compliance with business requirements, and their alignment with architecture, security, quality, performance, resilience, traceability, and operability criteria.

You will identify opportunities for improvement in commercial processes and their technological support, especially in the simplification of integrations, evolution of legacy solutions, automation of engineering tasks, and improvement of the network experience.

You will promote the use of Channel APIs, BFF/BFP as a decoupling pattern, microservices, event-driven architectures, common integration models, and observability practices, facilitating channel digitalization and the evolution of the broker portal and network tools.

You will support teams in API design, construction of BFF/BFP and microservices, event definition, integration between CRM, commercial systems, and channels, portal evolution, and resolution of complex technical problems.

• Commitment.
• Business knowledge.
• Financial and budgetary skill.
• Results orientation.
• Initiative and proactivity.
• Customer orientation.
• Aptitude for relationships with clients and providers.
• Negotiation skills.
• Capacity for innovation and transformation.
• Leadership.
• Teamwork.
• Planning.
• Analytical thinking.
• Analysis and decision-making.
• Problem-solving.
• Impact and influence.
• Flexibility.
• High capacity for adaptation and tolerance to change.
• Orientation towards order and quality.
• Fluent oral and written communication.
• Open mindset, broad vision, and respect for other cultures and customs.