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Home Insurance Claims Handler - Quality Dept.

On-site in Majadahonda·Added 2 days ago

Still open when we checked on 9 Oct

Marlex Staffing

1085 open roles

Overview

Job details

  • €19,000 a year

    Gross, as stated in the ad.

    About €1,410 a month after tax.

  • 12 salary payments a year

    No extra payments on top: about €1,580 gross a month.

  • Permanent contract

    Per the ad.

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Work on-site in Majadahonda

    No relocation package mentioned.

Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Minimum of 1 year of experience in home insurance.

Proficiency in computer tools (mainly Excel and Cronos)

Communication skills and customer orientation

Organizational skills and attention to detail

Time management and task prioritization

Pay & benefits

What you'll get

Contract through a temporary employment agency for 4 months + possibility of permanent employment.

Schedule from Monday to Thursday from 9:00 a.m. to 6:00 p.m. and Fridays from 8:00 a.m. to 3:00 p.m.

Salary €19,000 gross per year in 12 payments.

The role

We are selecting for a Repair Company, from the Home Insurance sector, located in Majadahonda, a Home Claims Processor for the Quality Department.

Achieving customer satisfaction and the analysis and management of claims (policyholder, insurance company, mediator, etc.) in the service provided.

What you'll do

Act decisively during the provision of the repair service to obtain fast response times from professionals and other parties involved, avoiding unnecessary delays in claims.

Review and validate all information received from all parties involved in the claim, professionals, experts, mediators, administrators, policyholders, etc., communicating with them to analyze the reasons for the origin of the claim.

Processing incidents/claims: locating the incident and resolving it, keeping the Insurance Company and the policyholder informed at all times of the status of the incident until its resolution.

Ensure that the work to be carried out by professionals is covered by the policyholder's policy.

Ensure that the closure of a service is carried out once the professional has completed all assigned work. Check, even with the policyholder, that the work has been carried out correctly.

Monitoring of file tracking for correct evolution in times and quality of service.

Receiving calls from professionals and the Company to provide a comprehensive service aimed at meeting their needs.

About Marlex Staffing

Marlex Staffing is a staffing and recruitment agency operating in Spain, specializing in connecting industrial and agricultural professionals with employers across the country. The company focuses on placing workers in roles such as logistics, manufacturing, agricultural transport, and technical maintenance, serving as a bridge between job seekers and companies in sectors like food production, industrial manufacturing, and agricultural services.

With its headquarters in Vic, Catalonia, Marlex Staffing has a strong presence across Spain, particularly in industrial and agricultural hubs. For international professionals, the agency offers an entry point into the Spanish labor market, with roles that often require Spanish language skills and a willingness to work in hands-on, operational environments. The company's work culture is practical and field-oriented, reflecting the blue-collar nature of the positions it fills, and it is a relevant option for those seeking immediate employment in Spain's industrial and agricultural sectors.

Industry
Staffing
Website
marlex.net
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