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89,000+ live jobsOn-site in El Prat de Llobregat·Full-time·Added 6 days ago
120 open roles
Full-time hours
Per the ad.
Have the right to work in Spain
MediaMarkt España doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Work on-site in El Prat de Llobregat
No relocation package mentioned.
This job was automatically translated to English.
What are we looking for?
• A person with a strong orientation toward the customer and quality.
• Ability to analyze situations, identify problems, and find solutions.
• Excellent communication skills and the ability to manage difficult conversations professionally.
• An organized and decisive profile, capable of managing different cases and priorities simultaneously.
• Attention to detail and rigor in the management of cases and operational tasks.
• Ability to work transversally and collaborate with different teams.
• Comfort working with data, KPIs, and monitoring tools.
• Good level of English, as you will also collaborate with international teams.
It will be a plus if...
• You have experience in e-commerce, marketplaces, Customer Experience, Customer Service, Seller Management, or B2B environments.
• You have previously worked with tools such as Mirakl, Salesforce, or Oracle.
• You have experience reviewing the quality of customer service.
• You like investigating incidents until you understand what has really happened.
• You know how to combine a customer-oriented mindset with a business vision.
• You enjoy working in a team and connecting different areas to make things happen.
At MediaMarkt Spain, we continue to grow our Marketplace and are looking to add a new person to the Customer Excellence & Seller Quality team.
When a customer buys on our Marketplace, there may be different sellers, partners, and teams behind that experience. Our mission is to ensure that this experience is always up to the standard that the customer expects from MediaMarkt.
What will your mission be?
You will be one of the connection points between customers, Sellers, and the different Marketplace teams.
You will safeguard the quality of our sellers and the experience of our customers, detecting incidents, identifying opportunities for improvement, and working with different teams to find effective solutions.
What will you do in your day-to-day?
• Monitor the quality and performance of our sellers through the main Marketplace KPIs.
• Detect quality deviations, investigate their causes, and follow up with sellers to ensure the implementation of improvement actions.
• Manage incidents related to orders, deliveries, cancellations, returns, refunds, and customer service, following up on cases until their resolution.
• Safeguard the experience of our customers and the quality of our sellers, detecting incidents, identifying opportunities for improvement, and working with different teams to find effective solutions.
• Analyze complex customer and seller cases, identify what has occurred, and coordinate the involved parties to find the best possible solution.
• Perform quality controls, identifying opportunities for improvement in the service and experience offered to our customers.
• Work closely with internal teams to resolve incidents and improve the customer experience.
• Identify patterns and recurring problems to convert individual cases into Seller Quality and Customer Experience improvement actions.
Location: El Prat De Llobregat, MediaMarkt Marketplace ES
MediaMarkt Marketplace ES
Department: HQ - Marketplace
Entrylevel: Professionals
Type of Employement: Full Time
Working Hours: 40
Persona: Job Requisition HQ Employee
Recruiter:
Recruiter: Marta Romero León
Do you want to be part of the future of retail? Let's Go!
At MediaMarkt, "Let's Go!" is more than a slogan, it is an attitude. We are passionate about technology and we want to inspire both our customers and our team. We are looking for talent to share this passion and build the shopping experience of the future together, with more than 7,000 people in Spain.
MediaMarkt is the leading omnichannel company in Spain and Europe in the distribution of consumer electronics and related services. We are part of the MediaMarktSaturn group, with more than 1,000 stores in 11 countries and a global team of more than 52,000 people. In Spain, we have 112 establishments, an online store, a Logistics Center and Service HUB in Pinto (Madrid), and our Head Offices in El Prat de Llobregat (Barcelona).
We work every day to be the first choice for our customers as a trusted omnichannel retailer, offering tailored solutions in a technology-driven world. Our success is based on constant adaptation to new consumption trends, a wide variety of products, services, and solutions, and on providing a unique and personalized shopping experience. All this, with a firm commitment to leaving a positive legacy in society and the environment.
The best solutions arise when diverse perspectives come together. That is why, at MediaMarkt, we value diversity, promote equal opportunities, and foster inclusion, creating an environment where all people can develop and contribute their talent. Thus, we work to be the benchmark company as The Experience Champion within the consumer electronics sector.
Join our team and let's build a diverse, innovative, and exciting future together! Let's Go!
#Hiring #Marketplace #CustomerExperience #CustomerExcellence #SellerQuality #Ecommerce #MediaMarkt #Barcelona
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