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Reverse Logistics & Continuous Improvement Specialist

On-site in Pinto·Full-time·Added 4 days ago (last checked 26 Oct)

MediaMarkt España

132 open roles

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Our summary

Work mode
On-site, Pinto
Contract
Full-time
English
Required
Benefits
Flexible pay plan, gym access

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Experience in reverse logistics, supply chain, or operational management.
  • High analytical capacity and mastery of tools such as advanced Excel or Power BI.
  • Experience in project management and leading improvement initiatives.
  • Knowledge of logistics KPIs and Lean methodologies.
  • Ability to coordinate multiple stakeholders and external providers.
  • Autonomous, structured profile, results-oriented, and with an end-to-end vision of the process.
  • Availability for occasional geographical mobility to different UHs.
  • English: Advanced

Pay & benefits

What you'll get

  • Employee discount in-store and online (yes, so you can enjoy technology before anyone else!).
  • Flexible remuneration, because you decide how to make the most of your benefits.
  • Access to WellHub, to take care of yourself inside and outside of work.
  • Real opportunities for professional growth.
  • 24/7 online training, to learn at your own pace.
  • And much more that you will discover when joining the team!

The role

Are you passionate about optimizing processes, working with data, and generating a real impact on the customer experience? We are looking for a specialist in Reverse Logistics, Analysis, and Continuous Improvement to join our Supply Chain team in Pinto (Madrid) and help us transform and evolve our reverse logistics flows nationwide.

What you'll do

Guarantee the efficiency, control, and continuous improvement of reverse logistics flows nationwide, combining advanced analysis, project management, and operational coordination to optimize processes, reduce costs, and improve the customer experience.

Performance analysis and control

  • Analyze key return KPIs: volume, lead time, cost per return, recovery ratio, NPS, among others.
  • Detect deviations, inefficiencies, and opportunities for improvement in current and future flows.
  • Perform root cause analysis and propose data-driven solutions.
  • Create dashboards, reports, and monitoring models that allow for agile and effective decision-making.

Continuous improvement and project management

  • Design, lead, and implement process optimization projects.
  • Define action plans with milestones, responsible parties, and periodic monitoring.
  • Identify system incidents and coordinate their resolution with technical teams.
  • Participate in the definition of new reverse logistics flows, providing a structured, efficient, and results-oriented vision.

Operational management and cross-functional coordination

  • Supervise the correct execution of SOPs in inspection, grading, refurbishment, and shipping to destination.
  • Coordinate with 3PL, repairers, and recyclers to ensure compliance with SLAs and KPIs.
  • Act as a link between supply chain, customer experience, commercial teams, and after-sales service.
  • Ensure compliance with WEEE regulations, product safety, and sustainability.

Budget management support

  • Analyze costs associated with returns and identify savings opportunities.
  • Support the resolution of cost claims with providers and logistics partners.

What will make you succeed in this position?

  • Having an analytical mindset, but also a focus on execution.
  • Enjoying solving complex problems and converting them into clear action plans.
  • Knowing how to work cross-functionally, connecting operations, business, and customer experience.
  • Having initiative, autonomy, and the desire to drive real improvements.

Are you interested?

Are you interested?
If you are motivated to build, optimize, and transform reverse logistics processes with an analytical and business vision, we would love to meet you.

Job Infos

Location: Pinto

Service Pro 360

Department: HQ - Supply Chain & Logistics

Entrylevel: Professionals

Type of Employement: Full Time

Working Hours: 40

Persona: Job Requisition HQ Employee

About MediaMarkt España

Industry
Retail

In their own words

About the company & team

Do you want to be part of the future of retail? Let's Go!

At MediaMarkt, "Let's Go!" is more than a slogan, it is an attitude. We love technology and we want to inspire our customers and our team. We are looking for talent to share this passion for offering the shopping experience of the future, alongside a team of more than 7,000 people in Spain.

MediaMarkt is the leading omnichannel company in Spain and Europe in the consumer electronics distribution and related services sector. We are part of the MediaMarktSaturn group, with more than 1,000 stores in 13 countries and a team of more than 52,000 people.
In Spain, we have 110 establishments and the Online store, a Logistics Center and Service HUB in Pinto (Madrid), and the Head Offices located in El Prat de Llobregat (Barcelona).
We work every day to be the first choice for our customers as a trusted omnichannel retailer, offering tailored solutions in a world guided by technology.
Our success is based on constant adaptation to new consumption trends, the extensive variety of products, services, and solutions; and a unique and personalized shopping experience. All this, with a firm commitment to leaving a positive legacy derived from our activity, both to society and the environment.
We would love for you to join our team! Let's Go!

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