Guest Concierge

"The world is yours with Meliá"

Discover an endless path at Meliá, where opportunities for growth and development are infinite. Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family.

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Conserje de Huéspedes - Club by Meliá - Paradisus Gran Canaria (COMISIONES SIN LÍMITES)

📍 [SAN BARTOLOMÉ DE TIRAJANA, GRAN CANARIA] | 🕐 Full-time | 💼 Permanent contract | Salary according to collective agreement + competitive commissions.

·Established Base Salary

·A high potential to grow your income through Unlimited Commissions: your performance defines your income.

·Continuous training from your first week on the job.

·Training provided by the company in consultative and emotional sales techniques.

·Professional development and global mobility.

·International, dynamic, and collaborative environment.

·Exclusive benefits of the Meliá group.

The Sales Advisor for Club by Meliá is the commercial ambassador of the brand, responsible for offering consultative sales experiences focused on understanding the customer's needs and providing the best solution.

The Guest Concierge is the first ambassador of Club by Meliá, responsible for offering exceptional and close service, using each contact with the guest as an opportunity to create a connection, inspire trust, and spark interest in learning about the benefits of Circle by Meliá.

Their mission is to transform hospitality into a personalized and authentic experience, naturally generating commercial opportunities and contributing to the success of the sales team.

1. Before the interaction:

·Identify guests with potential interest in Club by Meliá's products and services.

·Prepare and plan the day's contacts, prioritizing high-value profiles.

·Keep guest records up-to-date in the CRM and coordinate the invitation schedule.

2. During the stay:

·Offer personalized, warm, and professional service from the first contact.

·Use conversation and empathy as key tools to build trust.

·Proactively invite guests with the appropriate profile to visit the sales room, highlighting the benefits. Conduct natural and effective presentations of the Circle by Meliá program, without exerting sales pressure.

·Communicate relevant information obtained during the interaction to the Sales Advisor (profile, interests, motivations, objections).

3. After the interaction:

·Accurately record the results of each invitation in the CRM, ensuring traceability and follow-up.

·Collaborate with the sales team to ensure a smooth transition between Guest Concierge and Sales Advisor.

·Participate in training and team meetings aimed at continuous improvement.

·Analyze the results obtained and propose improvements to optimize conversion and guest satisfaction.

We are one of the leading Spanish hotel chains, with more than 350 hotels in 40+ countries and 8+ brands (Gran Meliá, ME by Meliá, Paradisus, Meliá, INNSiDE, Sol, The Meliá Collection, ZEL, among others). We operate with a global reach and sustained growth in Europe, Latin America, and the Caribbean. With a workforce of 46,000 professionals, Meliá is in full growth mode with new openings each year and a focus on premium and luxury segments.

You will work closely with the Hotel and its reception department to identify potential guests interested in our service, and with the Sales area to support guests throughout their stay at the hotel.

While the Guest Concierge focuses on building trust, inviting, and pre-qualifying, the Sales Advisor leads the presentation, negotiation, and closing of the sale. This synergy ensures an exceptional experience for both the guest and the marketing and sales team.

You will be part of a collaborative culture based on feedback that values clear communication and shared responsibility for success.

·Service orientation and genuine hospitality.

·Effective communication and interpersonal skills.

·Empathy, active listening, and commercial sensitivity.

·Collaborative work and team spirit.

·Adaptability and proactivity.

·Organization and time management.

·Handling of CRM systems and digital reporting tools.

·Accurate data and interaction registration in corporate systems.

·Basic analysis of performance metrics and results.

·Use of digital communication and planning tools.

·Minimum experience of 1-2 years in customer service, concierge, or similar positions.

·Availability to work on weekends when the operation requires it.

·Passion for hospitality.

·Proactive, positive, and results-oriented attitude.

·Excellent communication skills and customer orientation.

·Commercial sensitivity and ability to build trusting relationships.

At Meliá Hotels International we are committed to equal opportunities between women and men in the workplace, with the support of management and the principles contained in our Human Resources policies. We also care about spreading a corporate culture committed to effective equality throughout the entire workforce, and raising awareness of the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any type of discrimination, especially that related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees is fundamental to our success as a global company.

Furthermore, we are committed to the sustainable growth of our sector through a great, socially responsible human team. In this regard, our motto is "Towards a sustainable future, from a responsible present" Thanks to all our collaborators we make this possible.

To protect you and prevent fraud in the selection processes, we invite you to consult our recommendations on the "Protect your candidacy" page.

If you want to be "Very Inspiring People",