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Guest Experience Intern

On-site in Playa Blanca·Added 3 months ago

This job was published 3 months ago

Still open when we checked on 7 Oct

Hesperia World

80 open roles

Overview

Job details

  • Internship contract

    Per the ad.

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Work in English

    English is required, per the ad.

  • Work on-site in Playa Blanca

    No relocation package mentioned.

  • University degree

    “Currently studying Tourism, Hospitality Management, or a related field” — per the ad.

Skills

Pay & benefits

What you'll get

  • Internship in a well-established international resort

  • Hands-on experience in Guest Experience and hospitality operations

  • Exposure to real guest interaction and service management

  • Professional development in a dynamic and multicultural environment

The role

What you'll do

  • Support the Guest Experience team in delivering personalized service to guests

  • Assist in handling guest requests, incidents, and complaints, ensuring timely follow-up

  • Monitor guest satisfaction and collect feedback during the stay

  • Collaborate with different departments to ensure a seamless guest experience

  • Support the implementation of quality and service standards

  • Assist in guest engagement and loyalty initiatives

  • Provide support in managing online reputation platforms and guest reviews

Job description

Grand Hyatt Lanzarote Playa Dorada Resort & Spa is looking for two Guest Experience Intern to join the team and support the delivery of outstanding guest experiences throughout the stay.

This internship is an excellent opportunity for candidates interested in developing a career in hospitality, customer experience, and service excellence within an international resort environment.

Profile

  • Currently studying Tourism, Hospitality Management, or a related field

  • Strong customer service orientation and attention to detail

  • Excellent communication and interpersonal skills

  • Proactive attitude and willingness to learn

  • Ability to work in a team-oriented and dynamic environment

  • High level of English required; additional languages are a plus

About Hesperia World

Hesperia World is a Spanish hospitality group headquartered in Barcelona, operating a portfolio of hotels and resorts across Spain under its own brand and through partnerships with global luxury brands such as Hyatt and Secrets Resorts & Spas. The company manages properties ranging from urban hotels like Hyatt Regency Barcelona Tower to resort destinations in Lanzarote, Mallorca, and Murcia, offering services in accommodation, dining, events, and spa. With a workforce of several thousand employees, Hesperia World is a significant player in the Spanish hospitality industry, catering to both leisure and business travelers.

Hesperia World has a strong presence across Spain, with offices and properties in key tourist and business destinations including Barcelona, Madrid, Lanzarote, Mallorca, Murcia, and Vigo. The company offers numerous opportunities for international professionals, particularly in resort locations where accommodation is often included, and provides internships in departments like front office, culinary, marketing, and revenue management. Work culture emphasizes guest experience and professional development, making it an attractive option for those seeking to build a career in hospitality in Spain.

Industry
Hospitality
Founded
1977
Employees
1,000–5,000
Headquarters
Barcelona, Spain
In Spain
Barcelona, Madrid, Lanzarote and 3 more

Good to know if you are moving

  • Many resort positions, such as those in Lanzarote and Mallorca, include accommodation, easing the relocation process for international hires.
  • The company offers internships in multiple departments, including front office, culinary, marketing, and revenue management, providing entry points for newcomers to the Spanish hospitality sector.
  • Hesperia World operates properties under the Hyatt brand, giving employees exposure to international standards and career development opportunities.
  • Positions are available in various Spanish locations, from urban centers like Barcelona and Madrid to island resorts, offering diverse living environments.
  • The company values guest experience and professional growth, with roles ranging from entry-level to management, suitable for different experience levels.
All open roles at Hesperia World
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