Assistant Guest Experience Manager

• Support the department head, ensuring optimal implementation of the attributes, standards, and manuals applied in their department, as well as ensuring compliance across the remaining areas, supporting the implementation of improvement plans when necessary.
• Ensure the customer experience, personalizing their stay, anticipating their needs, and exceeding their expectations.
• Support the implementation of the different guest experience management tools, as well as monitor and support the analysis of Guest Voice results, ensuring compliance with established objectives and supporting the creation of improvement plans when necessary.
• Support the implementation of the digital guest experience during their stay according to the global strategy.
• Managing guest incidents, following established protocols.
• Support the adaptation of standards subject to local customization of the product.
• Support negotiations with external suppliers, following established product guidelines.
• Support the development, definition, and implementation of the hotel's Sensory Architecture strategy, regarding lighting, decoration, scent, and background music, ensuring compliance across the different areas.
• Verify hotel material orders following established product guidelines, to better optimize economic resources, ensuring optimal inventory control for the department.
• Support the implementation of the Experience and/or Event Program strategy as applicable.
• Support the definition, implementation, and management of the Entertainment program strategy as applicable.
• Support the management and supervision of the Guest Service Line team (if applicable), ensuring that the standards and services established for the department are efficiently met to achieve final guest satisfaction.
• Support the management and supervision of the Guest Services / Concierge / Butler / Destination Concierge team (if applicable), ensuring that the standards and services established for the department are efficiently met to achieve final guest satisfaction.
• Researching and analyzing information about the competition to maintain the hotel's positioning.
• Researching and developing innovative experiences and services that keep the hotel at the forefront.
• Support the hotel's seasonal closing and reopening processes.
• Coordinate, support the implementation and analysis of the pilots determined within their area.

Discover an endless path at Meliá, where opportunities for growth and development are infinite. Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family.

At Meliá Hotels International, we are committed to equal opportunities for men and women in the workplace, with the support of management and the principles set out in our Human Resources policies. We also promote a company culture dedicated to effective equality and raise awareness of the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any form of discrimination, especially related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are fundamental to our success as a global company.

Furthermore, we are committed to the sustainable growth of our sector through a large, socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators for making this possible.

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