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Guest Relations Assistant Manager

On-site in Mallorca +1·Added 2 months ago

Ikos Resorts

43 open roles

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Overview

Job details

Fixed-term contract
Per the ad.
A relocation package
Help with the move, per the ad.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Work on-site in Mallorca / Estepona
A relocation package offered.

Pay & benefits

What you'll get

We believe in providing the structure for a meaningful career where your impact is clear and your success is supported by a strong team.

Meaningful and impactful work: Your role directly contributes to creating unforgettable holiday experiences and achieving our Vision to be the most admired brand. Your daily efforts have a tangible impact on guest satisfaction and brand reputation.
Teamwork and community: We foster a culture where good relationships with colleagues are essential. You'll be part of a dynamic, supportive team where collaboration and mutual respect are foundational.
Trusted management: Your experience is highly valued. You'll operate within a stable, professional structure that empowers your strategic judgement and supports long-term professional stability.
Professional development: We offer dedicated training and development programmes that support continuous learning, demonstrating our commitment to your long-term growth and evolution within the Group. From structured onboarding and continuous learning through our global e-learning platform, training academies, masterclasses and workshops-enhanced by exclusive academic partnerships such as eCornell-to transparent performance management and leadership development, we support your growth, empower your impact and create an environment where talent is recognised and potential thrives. At the same time, we foster teamwork and a strong sense of community through our internal communication tools, where people connect, collaborate, share knowledge and celebrate success.
Job Security and Stability: As a fast-growing group with a strong financial foundation, we offer job security and stability, along with a competitive package that includes daily transportation, full board meals, and support in finding local accommodation.

Requirements

What we're looking for

You have proven experience as a Guest Relations Supervisor or similar role in luxury hospitality, along with excellent communication and interpersonal skills and a guest-centric mindset. You possess strong problem-solving skills and the ability to remain calm under pressure. You are fluent in English (spoken and written); knowledge of other languages is a plus. You are familiar with guest management systems and hotel software, and you demonstrate leadership abilities with a focus on training, motivation, and team development.

The role

Rooms Division: Guest Relations Assistant Manager

Locations: Spain Estepona, Mallorca

At Sani/Ikos Group, the Front Office department plays a pivotal role in guest experiences. Our Front Office Team orchestrates unforgettable holiday experiences with seamless check-ins, personalized recommendations, and world-class service.

Whether as a Front Office and Guest Relations Agent or an e-Concierge team member, guest interaction is at the heart of what we do.

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What you'll do

Guest Service: Support the Guest Relations Manager in overseeing guest interactions, ensuring all needs, requests, and complaints are handled promptly and effectively.

VIP & Special Requests: Assist in managing VIP arrivals, special occasions, and personalized services to create memorable guest experiences.

Team Support: Supervise, guide, and motivate Guest Relations Officers and Agents to maintain excellent service standards.

Operations: Ensure smooth daily operations of the Guest Relations desk in compliance with company standards and procedures.

Coordination: Work closely with Reception, Housekeeping, F\&B, and other departments to ensure seamless communication and guest satisfaction.

Feedback & Improvement: Monitor guest feedback, compile reports, and support initiatives to improve service quality.

How you'll work

Duration: 7 months, between March-November

About you

* Not sure if you meet all the role requirements? We still welcome your application and a chance to learn more about why you think you could be a valuable addition to the Sani / Ikos team

About Ikos Resorts

Ikos Resorts operates a collection of luxury all-inclusive beachfront resorts across Greece and Spain, with eight properties including Ikos Kissamos (Crete), Ikos Odisia and Ikos Dassia (Corfu), Ikos Aria (Kos), Ikos Olivia and Ikos Oceania (Halkidiki), Ikos Andalusia (Marbella-Estepona) and Ikos Porto Petro (Mallorca). The brand positions itself around an 'Unconditional Luxury' all-inclusive concept covering gastronomy, spa, entertainment and beachfront experiences, and markets a premium 'Deluxe Collection' tier with concierge service, exclusive dining and upgraded in-suite amenities.

In Spain, the company runs two resorts: Ikos Andalusia in Marbella-Estepona, roughly 50 minutes from Malaga Airport and close to Puerto Banus, Estepona and Marbella, and Ikos Porto Petro in Mallorca. Current openings in Spain span the full resort operation, including culinary roles from Commis Chef to Chef De Cuisine, food and beverage positions such as Waiter, Bartender and Outlet Manager, housekeeping, front office and guest relations, spa therapy, kids club and entertainment, plus technical and maintenance roles such as electricians, plumbers and refrigeration technicians. This breadth of operational roles at two large Spanish resort properties is the main point of relevance for international professionals seeking hospitality work in Spain.

Industry: Hospitality
Website: ikosresorts.com

Good to know if you are moving

Ikos Resorts operates two resorts in Spain: Ikos Andalusia in Marbella-Estepona and Ikos Porto Petro in Mallorca.
Ikos Andalusia is approximately 50 minutes from Malaga Airport, with transfer times of about 15 minutes to Puerto Banus and Estepona and 20 minutes to Marbella.
Open roles in Spain span culinary (Commis Chef through Chef De Cuisine), food and beverage (Waiter, Bartender, Outlet Manager), housekeeping, front office, guest relations, spa, kids club, entertainment and technical maintenance (electricians, plumbers, refrigeration technicians).
The brand operates a luxury all-inclusive beachfront resort concept across Greece and Spain, with a premium Deluxe Collection tier.

All open roles at Ikos Resorts