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Guest Service Agent - Hotel Paradisus FTV

On-site in Fuerteventura·Added 6 days ago

Meliá Hotels

281 open roles

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Overview

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Speak fluent Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Work on-site in Fuerteventura
No relocation package mentioned.
Have 2+ years of experience
Mid-level role.
University degree
“Formación en Turismo, Hotelería, Marketing o similar.” — per the ad.

This job was automatically translated to English.

Requirements

What we're looking for

Education in Tourism, Hospitality, Marketing, or similar fields.
Advanced Spanish and English (a third language is a plus).
Minimum 2 years of experience in a similar position.
Knowledge of hotel management, guest experience, and financial basics.
Skills: leadership, creativity, organizational skills, service vocation, effective communication, and attention to detail.

The role

The Guest Service Agent complies with the daily operations of the department, attending to all guest requests and committing to achieving excellence in guest satisfaction.

What you'll do

Comply with the established guest service strategy, efficiently managing all guest requests and committing to achieving total guest satisfaction.
Ensure the guest experience, personalizing their stay, anticipating their needs, and exceeding their expectations.
Inform and offer guests services and products tailored to their preferences, both at the hotel and at the destination, applying upselling and cross-selling techniques to optimize the hotel's extra revenue.
Manage guest incidents, following established protocols.
Comply with the attributes, standards, and manuals applicable to their department.
Support the digital experience of clients during their stay, according to the global strategy.
Comply with the established Sensory Architecture for their area.
Place material orders, following marked product guidelines, for the better optimization of economic resources.

About Meliá Hotels

Meliá Hotels International is a Spanish hotel company and one of the world's largest resort hotel chains. Founded in Palma de Mallorca in 1956, the company operates over 350 hotels across more than 40 countries, spanning brands such as Gran Meliá, Meliá, ME by Meliá, Innside by Meliá, and Paradisus. The company is a global leader in the hospitality industry, with a strong focus on leisure and business travel, and is known for its Mediterranean heritage and premium service standards.

Meliá has a very significant presence in Spain, its home market, with a wide network of hotels across the Balearic Islands, the Canary Islands, and the mainland. The company is a major employer in Spain, offering a wide range of roles in hotel operations, food and beverage, and management. For international professionals, Meliá offers opportunities to work in a dynamic, multicultural environment within a leading global hospitality brand, with roles often requiring Spanish language skills and a passion for customer service.

Industry: Hotels
Founded: 1956
Employees: 40,000–50,000
Headquarters: Palma de Mallorca, Spain
In Spain: Palma de Mallorca, Madrid, Barcelona and 17 more
Website: melia.com

Good to know if you are moving

Meliá is a Spanish company, so working there offers a direct path to living and working in Spain, particularly in popular tourist destinations like the Balearic and Canary Islands.
The company operates a large number of hotels in Spain, providing many job opportunities in various departments such as food & beverage, housekeeping, and front office.
As a global hotel chain, Meliá has a multicultural workforce, and English is often used in international tourist destinations, making it accessible for non-Spanish speakers.
The company offers internal mobility and career development opportunities within its extensive portfolio of hotels in Spain and worldwide.
Many roles, especially in food & beverage and housekeeping, may require Spanish language skills to interact with local staff and guests.

In their own words

About the company & team

"The world is yours with Meliá"

Continuing at Meliá is an opportunity to learn, grow, and keep building your career within a global team. Here you can take on new challenges and access experiences in different destinations, while remaining part of our family.

Are you ready to take the next step in your career with us?

Additional information

At Meliá Hotels International we are committed to equal opportunities between women and men in the workplace, with the support of management and the principles contained in our Human Resources policies. We also care about spreading a corporate culture committed to effective equality throughout the entire workforce, and raising awareness of the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any type of discrimination, especially that related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees is fundamental to our success as a global company.

Furthermore, we are committed to the sustainable growth of our sector through a great, socially responsible human team. In this regard, our motto is "Towards a sustainable future, from a responsible present" Thanks to all our collaborators we make this possible.

To protect you and avoid fraud in the selection processes, we invite you to consult our recommendations on the page "Protect your application".

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