Digital Product Manager Energy Retail

We are building a digital retail platform that needs strong business ownership in each functional area. The Product Lead brings practical business knowledge into digital delivery: understanding market, customer, operational and commercial needs, shaping priorities and helping teams build solutions that are useful, adopted and aligned with real business processes.

The role covers the end-to-end customer journey (from lead to contracting, first bill, collection and service) across the acquisition portal, website and self-service area. The app is the centre of it and it is the largest build ahead of us. Spain at launch, then the markets that follow. The person in this role will own the app specification end to end, from onboarding and device connection through to activation and self-service.

• Act as the business reference point for the customer-facing experience — with the app as the core product surface, alongside the acquisition portal, website and self-service area
• Work with business stakeholders to identify pain points, opportunities, value drivers and target outcomes across the customer journey.
• Translate business objectives into clear product priorities, user journeys, process requirements and acceptance expectations.
• Challenge requests constructively to ensure solutions solve real business problems while avoiding unnecessary complexity or local-only exceptions.

• Own the day-to-day structuring of requirements for the customer-facing experience, including the app roadmap and release sequencing, ensuring that priorities are clear, justified and aligned with business value.
• Break down business needs into epics, user stories, acceptance criteria, process flows and implementation-ready requirements.
• Clarify scope, business rules, dependencies and definition of done with stakeholders and delivery teams.
• Support prioritisation decisions by explaining customer impact, operational impact, commercial value, regulatory constraints and delivery trade-offs.

• Map current and target journeys from lead to contracting, first bill, collection and service, including hand-offs, exceptions, controls and customer or internal-user touchpoints.
• Map current and target journeys from lead to activation to contracting, first bill, collection and service, including hand-offs, exceptions, controls and customer or internal-user touchpoints.
• Translate customer journeys and operational journeys into requirements that can be understood by UX, delivery and technology teams.
• Identify opportunities to simplify, automate or standardise business processes while preserving necessary market or functional specificities.
• Support change adoption by ensuring that new digital capabilities fit into the way the business actually works.

• Work within the squad throughout refinement, planning, build, testing, review and release preparation.
• Ensure that business input, clarifications and decisions are available when needed to avoid delivery blockers.
• Support UAT, business validation, defect clarification, release readiness and post-release feedback collection.
• Communicate progress, risks, dependencies and decisions in a clear, business-oriented way.

• Work into Growth as the home function — priorities for the customer-facing experience come from there — while collaborating across Offering, Operations and Customer Service on the business side, and UX, Architecture, Engineering and Data on the delivery side.
• Balance local business requirements with the need for reusable, consistent and scalable capabilities across the digital retail platform.
• Facilitate workshops and decision-making sessions with business and digital stakeholders.
• Help align business stakeholders around what should be built, why it matters and how success will be validated.