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After-Sales Administrator

On-site in València·Added 1 month ago (last checked 12 Nov)

Agency

Michael Page España

2404 open roles

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Our summary

Salary: €25,000 - €27,000 a year
About €1,650 - €1,760 a month after tax.
Contract: Permanent
Spanish: Expected (ad in Spanish)

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Skills

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

Salary between €25,000 and €27,000 gross per year.
Flexible schedule from Monday to Friday, with arrival between 7:30 h and 8:00 h and 30 minutes for lunch.
Joining a newly created position with a direct impact on the evolution and optimization of the After-Sales area.

The role

We are looking for a Management Technician to drive process improvement, coordinate technical service activities, and monitor area indicators.

You will work on the management and optimization of the After-Sales Area
Constantly growing company located in Paterna

What you'll do

Your main functions as a Management Technician will be:

Support the After-Sales Management in the coordination and monitoring of the area's activity.
Participate in the implementation and improvement of methodologies and work processes.
Coordinate the relationship with external technical services and different internal stakeholders.
Manage the after-sales activity for both external brands and the company's own products.
Analyze data and monitor indicators through dashboards.
Identify improvement opportunities that contribute to service efficiency and quality.

Who are we looking for (M/F/D)?

Previous experience in after-sales environments, technical service, customer service, or service management.
Ability to coordinate multiple internal and external stakeholders, managing incidents and priorities efficiently.
Negotiation skills and a problem-solving orientation.
Advanced level of Excel for the analysis and monitoring of operational information.
Experience in data analysis, report preparation, and KPI monitoring.
Experience in continuous improvement, digitalization, automation, or process optimization projects.
Ability to define, develop, and document procedures, protocols, and work processes.
Regular use of CRM tools and ERP systems.

Hiring process

2 steps2 interviews

CV registration
Consultant contact
With a specialist Michael Page consultant
If they see that your experience and motivations fit the values and needs of a hiring company, they will contact you to start the selection process: they will learn about your expectations, answer your questions and help you prepare for each stage of the process.
Company interview
With a client company
If your application progresses, we will help you prepare for the interview with useful information about the company, its culture and what it looks for in a profile like yours.
Final stage and negotiation · With a client company

The final stages are set by the client company: Michael Page acts as an intermediary, and the interview and decision rest with the hiring company.
Support continues after the contract is signed.
Michael Page cannot support every candidate; registering and keeping your profile up to date opens the door to future processes.

About Michael Page España

Michael Page is a global recruitment consultancy and part of PageGroup, one of the world's leading professional recruitment firms. The company specializes in placing mid-to-senior level professionals across a wide range of sectors, including technology, engineering, finance, sales, and human resources. With a strong presence in Spain, Michael Page operates offices in major cities and offers services such as executive search, temporary staffing, and outsourcing solutions.

Industry: Staffing

In their own words

About the company & team

Our client is an innovative and growing industrial company, located in Paterna (Valencia), specialized in technical solutions and committed to continuous improvement, service quality, and customer satisfaction.

All open roles at Michael Page España