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Mixed Function Delegate

On-site in Madrid·Added 19 days ago (last checked 19 Oct)

Nestlé

33 open roles

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Our summary

Work mode: On-site, Madrid
Contract: Fixed-term
English: Required
Experience: 3+ years
Education: University degree

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Skills

Order Management

This job advert was originally written in Spanish.

Requirements

What we're looking for

University degree in a scientific area: Physiology, Nutrition, Medicine, Biology, Pharmacology, Nursing, or Food Science and Technology.
Good level of digital and IT skills and/or great interest and capacity to learn new technologies.
Business orientation.
Between 3 and 5 years of experience as a Medical Delegate or in a similar position, or as a Healthcare Institution Strategic Specialist in a healthcare institution commercial team.
Advanced level in MFF model competencies for Medical Delegates.
Advanced level of English.
Excellent communication, negotiation, and influencing skills.
Service and solution orientation, good organization, and ability to plan and manage time.

Nice to have

We value 2 years of experience in pharmacy field sales or other field commercial experience.

The role

The person occupying the position of Medical and Pharma Mixed Delegate must combine both responsibilities, generating both recommendation and prescription among healthcare professionals as well as effective sales in pharmacies within their territory.

As a Medical Delegate, you will be responsible for driving, in alignment with regulations and ethical compliance, the recommendation, advocacy, and prescription of our products through the transmission of scientific and ethical information. You must reinforce the role and image of Nestlé Infant and Maternal Nutrition products during the first 1,000 days of life, working with healthcare professionals (HCPs) and healthcare institutions (HCIs) within a specific territory.

The Medical Delegate is the main point of contact between Nestlé Infant Nutrition and healthcare professionals, situated at the center of the omnichannel interaction strategy. You must relate to healthcare professionals and institutions, deeply understanding their needs and their preferred interaction channels. Additionally, you will coordinate all available tools and content according to the individual preferences of each healthcare professional, with the aim of promoting our in-person and digital educational programs, responding to inquiries, providing advice and information, and fostering the recommendation, advocacy, and prescription of our products.

As a Pharma Delegate, you must generate sales and market share for Infant Nutrition in pharmacy and parapharmacy channels, developing and implementing territorial plans aligned with national and regional strategy.

What you'll do

Regulatory compliance (the foundation): ensure that all activities comply with Nestlé policies and with the implementation of the WHO Code.
Generation of recommendation and brand advocacy (the goal): promote the recommendation of Nestlé Infant and Maternal Nutrition products by offering high-quality information and services to all stakeholders: healthcare institutions, healthcare professionals, key opinion leaders (KOLs), and medical associations. During medical visits, apply acquired competencies and integrate knowledge regarding Nestlé products, the competition, territory dynamics, and the healthcare professional's profile to build trusting, lasting, and mutually beneficial relationships.
Effective interaction with healthcare professionals (the what): master omnichannel interaction by understanding each professional's needs and leveraging all available channels. Coordinate personalized support and communication to offer the right content, at the right time, and through the right channel. Continuously improve the efficiency of interactions through the analysis of each channel's performance and the management of relevant KPIs.
Creation of action plans (the how): design and execute specific plans for the assigned territory in order to increase recommendation against the competition and gain market share. Consider the individual needs of each healthcare professional, different forms of interaction, and guidelines regarding master data management, agenda planning, visit frequency, coverage, surveys, and strategic information collection to support marketing and territory plans. Contribute especially to aspects related to hospital use, recommendation and advocacy by healthcare professionals and key opinion leaders, recommendation and prescription data, as well as the execution of scientific activities.

Pharmaceutical training and Nestlé Infant Nutrition representation

Support pharmacy staff through scientific training sessions that ensure adequate technical and commercial knowledge of the Infant Nutrition category, highlighting the competitive advantages of our products and services.
Collaborate with Medical Delegates and regional healthcare professional interaction managers to maximize the execution of territorial plans.
Represent Nestlé at local scientific events and in local pharmaceutical organizations (for example, Official Colleges of Pharmacists).
Monitor and report all relevant territory activity (Nestlé, competition, and the general market within and outside the Infant Nutrition category).
Involve pharmacies in our Optifarma program through proper commercial argumentation, ensuring an optimal assortment, implementing shelf organization, and negotiating point-of-sale (POP) actions, promotions, and digital activations.
Identify and capture new pharmacies with high potential, ensuring the management of the most relevant pharmacies in the territory.
Supervise the Order-to-Cash (O2C) process for direct or indirect orders, ensuring coordination between all key stakeholders (customer, customer service, B2B coordinator, wholesaler warehouses, etc.).
Ensure compliance with the assigned budget.

How you'll work

Location: Madrid

Contract: Temporary

Company: Nestlé

Hiring process

4 steps3 interviewsa task to do

Application
CV screening
Initial interview
With a recruiter
A conversation about your interests, experience and motivation, with more detail on the role.
Interview with the People Manager
With a hiring manager
A competency interview, virtual or in person, exploring your fit with the department and the role.
Evaluation
Certified tools on cognitive abilities and learning preferences; a case study or practical test may be requested.
Final interview
With stakeholders and possibly the future team
Different stakeholders take part; you may meet the team you would work with.
Offer

The evaluation is explained to you beforehand.
Nestlé keeps you updated on your application status and gives feedback after interviews.
Interviews may be by phone, video or in person; the recruiter explains the steps.

About Nestlé

Nestlé is the world's largest food and beverage company, headquartered in Vevey, Switzerland. The company operates across nearly 190 countries, offering a vast portfolio of brands ranging from baby food and coffee to petcare, confectionery, and nutrition products. With over 270,000 employees and more than 2,000 brands, Nestlé is a true global leader in the food industry, with a strong focus on nutrition, health, and wellness.

In Spain, Nestlé has a significant presence with offices in Barcelona and Madrid, operating across multiple business units including Purina PetCare, Waters, and the Iberian shared services center. The Spanish offices host a wide range of roles, from factory operations and technical maintenance to IT, finance, and HR internships, making it a relevant destination for international professionals. Nestlé's culture emphasizes continuous learning, innovation, and internal mobility, and they actively recruit international talent through structured internship and youth programs, offering a multicultural environment and global career opportunities.

Industry: Food and Beverages
Founded: 1866
Employees: 100,000+
Headquarters: Vevey, Switzerland
In Spain: Barcelona, Madrid

Good to know if you are moving

Nestlé offers structured internship programs in Spain (e.g., Finance, HR, IT, Operations) that are open to international students, providing a gateway into a global company.
The company's Spanish offices in Barcelona and Madrid are part of a large global network, offering opportunities for cross-border mobility and international career paths.
Nestlé is a highly diverse employer with a strong focus on inclusion and internal mobility, making it attractive for professionals relocating to Spain.
The Spanish operations include well-known factories such as Nestlé Purina in Castellbisbal, offering technical and engineering roles.
Nestlé's global scale and brand recognition provide strong CV value for international professionals.

In their own words

About the company & team

We are Nestlé, the largest food and beverage company in the world. More than 308,000 employees work driven by the purpose of improving quality of life and contributing to a healthier future.

Our values are based on respect: respect for ourselves, for others, for diversity, and for our future. With sales exceeding 91.4 billion Swiss francs in 2018, we have a wide international presence, operating 413 factories in more than 85 countries.

Want to know more? Visit us at www.nestle.com.

At Nestlé, we are firmly committed to equal opportunity for all people. We value diversity in terms of age, ethnic origin, nationality, sexual orientation, gender identity and expression, sex characteristics, social origin, religion or belief, as well as disability.

All open roles at Nestlé