Have the right to work in Spain
NH Hotels (Minor Hotels) doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Italian
The ad asks for Italian, or counts it in your favour.
Work on-site in Madrid
No relocation package mentioned.

The role

What you'll do

As a Booking Agent (M/F), you will report to the Supervisor of Central Reservation Office of Minor Hotels in Madrid and will be responsible for ensuring compliance with the reservation service in the different channels, direct or indirect, from the reservation request until its confirmation, provide information about the hotels, products and services offered. He will also be responsible for carrying out up-selling and cross-selling actions, actively contributing to the increase in revenue and decisively exceeding customer expectations, guaranteeing an excellent service.

How you'll work

- 40 hour per week

description

Are you passionate about hospitality and the art of welcoming?

ROLE AND RESPONSABILITIES

We are recruiting BOOKING AGENT (M/F) to our offices in Madrid

WE LOOK FOR CANDIDATES WITH

- Flexibility, Proactivity and liking to work by objectives;

- Excellent communication skills;

- Schedule Flexibility;

- Sales skills (experience in reservation management or in the commercial area will be valued);

- Experience in customer service (preferential factor);

- Availability to carry out full-time face-to-face functions

- Computer knowledge: Microsoft Office, Internet, Database, etc.

WE OFFER

This could be your opportunity to start a professional career in one of the largest international groups in the hotel sector.

We count on you!

Are you looking for a new challenge?

Requirements

Education & certifications

- Training in Hospitality, Tourism or similar (preferential factor);

Languages

- Knowledge of Italian is a must;

Pay & benefits

What you'll get

- Integration in a dynamic team, focused on a service of excellence

Leisure:

Health and wellness:

- Remuneration compatible with the role

- Continuous Training Plan to enhance career development

- Access to the e-learning training platform

- Possibility of functional, national and/or international mobility

- Incentives and Benefits Plan

- Special rates for employees, family and friends in the several services of the Minor, National and International Group. Accommodation. F&B, among others;

- Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants

- Health insurance

About NH Hotels (Minor Hotels)

NH Hotels, part of Minor Hotels, is a major international hotel group headquartered in Madrid, Spain. The company operates a diverse portfolio of hotels across Europe, the Americas, and Asia, including the NH, NH Collection, and Anantara brands. With a strong presence in Spain, NH Hotels manages numerous properties in key cities and resort destinations, offering a wide range of hospitality services from luxury stays to business accommodations.

For international professionals, NH Hotels offers significant opportunities in Spain, with roles spanning hotel operations, culinary arts, and corporate functions. The company's culture emphasizes service excellence and career development, and its global footprint provides a dynamic environment for those looking to build a career in hospitality. With a central office in Madrid and properties across Spain, it is an attractive employer for those seeking to work in one of Europe's top tourism markets.

Industry: Hotels
Founded: 1978
Employees: 10,000–50,000
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona, Marbella and 8 more
Website: nh-hotels.com

Good to know if you are moving

NH Hotels is headquartered in Madrid, Spain, making it a central player in the Spanish hospitality market.
The company is part of Minor Hotels, a global group with properties in over 50 countries, offering international career mobility.
Many roles in Spain, such as reservations agents, require multilingual skills (e.g., German, French), which can be an advantage for international candidates.
The company offers a range of positions from entry-level to management, with opportunities in both urban and resort locations across Spain.
NH Hotels has a strong focus on training and development, with programs like paid internships in commercial and talent acquisition departments.

In their own words

About the company & team

Minor Hotels is a global hospitality group operating over 550 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today's global travellers through its diverse portfolio of eight hotel brands - Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks and Tivoli. As part of Minor Hotels, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands.

Join the Reservation Department Minor Hotels in Madrid and start your professional career in one of the largest international groups in the hotel sector, with around 530 hotels and resorts worldwide.

At Minor Hotels, our employees are one of our most important assets. Your passion, leadership, motivation and daily dedication to delivering excellent service are the reason for our success.

All open roles at NH Hotels (Minor Hotels)