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IT Support Specialist

On-site in Barcelona·Full-time·Added 7 days ago (last checked 27 Oct)

Novanta

17 open roles

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Our summary

Contract
Full-time
English
Required
Other languages
Catalan

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Skills

Nice to have

Requirements

What we're looking for

  • 4+ years of IT support experience, preferably in a corporate environment.
  • Proficiency with Microsoft 365 and Active Directory.
  • Familiarity with help desk tools and basic networking concepts.
  • Strong problem-solving, organizational, and communication skills, with the ability to work effectively across different user groups.
  • A customer-focused, team-oriented approach, with experience supporting senior managers and executives.
  • Availability to work on-site five days per week.
  • Eligible to work legally in Spain (permanent residency/free access to the market).

Nice to have

  • Experience with Microsoft Intune or Azure.
  • Experience supporting users in a manufacturing environment.
  • Experience with Jira.

Languages

  • Advanced English speaking skills, fluent Spanish (Catalan is a big plus)

The role

Build a career powered by innovations that matter! At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing-improving productivity, enhancing people's lives and redefining what's possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications-from minimally invasive surgery to robotics to 3D metal printing.

Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta.

We are seeking an experienced IT Support Specialist to join our team. The ideal candidate has a strong passion for supporting end users and a proven track record in IT support. In this role, you will provide technical support to a diverse group of internal customers, from frontline employees to senior managers. You will help ensure the smooth operation of IT systems and equipment, with a focus on efficiency, professionalism, and service tailored to the needs of each user.

What you'll do

  • Troubleshoot and resolve hardware and software issues for end users at all levels of the organization, including executives.
  • Perform hardware imaging, device deployments, and application updates.
  • Support Windows 10/11, Microsoft 365, and Exchange Online environments.
  • Manage Active Directory objects, including users, groups, and computers.
  • Deliver responsive support to remote users to keep them connected and productive.
  • Document processes and contribute to user education, particularly for non-technical users.
  • Manage and resolve IT tickets through Jira Service Management ticketing system.

How you'll work

  • Travel: up to 5%.
  • Ability to lift and move IT equipment as needed.

Why Join Us

If you are passionate about IT support and eager to build hands-on experience solving hardware, software, and application issues while delivering excellent customer service, we would love to hear from you.

About Novanta

Novanta is a leading global supplier of core technology solutions for medical, life science, and advanced industrial original equipment manufacturers. The company combines deep proprietary expertise in precision medicine, precision manufacturing, robotics and automation, and advanced surgery to engineer innovative components and subsystems. With a focus on solving complex technical challenges, Novanta serves a diverse range of industries, including medical devices, life sciences, and industrial automation.

Industry
Engineering

Good to know if you are moving

  • Novanta operates globally, with engineering and manufacturing sites across multiple countries, offering opportunities for international mobility.
  • The company's careers page lists roles in Spain, including engineering and operations positions, indicating a local presence.
  • Novanta's focus on advanced technology and innovation may appeal to professionals with backgrounds in mechatronics, firmware, and software engineering.
  • As a global supplier, Novanta likely offers a multicultural work environment and exposure to international projects.

In their own words

Additional information

Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.

Please call +1 781-266-5700 if you need a disability accommodation for any part of the employment process.

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