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Service Desk Support N1

Remote, Barcelona·Added today (last checked 21 Oct)

Seidor

89 open roles

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Overview

Work mode: Remote (Barcelona)
Hours: Jornada intensiva on Fridays and in summer
English: Required
Other languages: Catalan
Education: Higher vocational training (FP Grado Superior)
Benefits: Private health insurance, flexible pay plan

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Higher level vocational training degree in Computer Systems Administration or currently studying it.
Languages:
- English required minimum level B2
- Catalan required minimum level B2

Pay & benefits

What you'll get

A diverse team. We respect the differences that make us more human. 💜
Companionship. We work in teams and learn from one another.
Flexibility and work-life balance. Remote work is in our DNA. We promote flexible scheduling, and we have intensive working days on Fridays and during the months of July and August. 🙌
Continuous learning. Training in languages, technical skills, certifications, etc.
Individualized career path, so that you are the one who decides how far you want to go. 🚀
Autonomy and the possibility to propose and promote new opportunities.
Flexible benefits program. Daycare, restaurant, transport vouchers, and medical insurance.
Exclusive discounts and special conditions on technology, leisure, travel, etc. 🌟
You will be able to be part of solidarity and environmentally related initiatives.
If you have international interests, we are in 45 countries. 🌍

The role

As N1 Service Desk Support, you will be part of our User Service Center team, where we assume responsibility for ISO 20000 certified multi-client support and work under market standard methodologies, such as ITIL.

Our User Service Center has established talent management focused on enhancing the well-being and performance of the team.

What you'll do

You will be responsible for resolving service requests sent to us by our clients in the Workplace scope.
You must understand the request transmitted by the client, find the best known solution within our systems, and apply it. In cases where nothing is documented, you must search for the solution together with your colleagues, apply it, and help with its documentation.
You will follow up on cases in progress to ensure correct SLA compliance

Hiring process

Join our team and help us humanize the world through technology!

About Seidor

Industry: IT Services
Website: seidor.com

In their own words

About the company & team

Humanizing Technology.

We are a large company with a start-up soul. We organize ourselves into expert knowledge units that collaborate with one another.

For this reason, we seek restless people, who are motivated by challenges and eager to grow personally and professionally, who join our team to have a positive impact on the world through technology.

All open roles at Seidor