The English-language job board for Spain

Technical Account Manager

On-site in Madrid·Added 1 month ago

Fortinet

25 open roles

Apply

Overview

Requirements

Have the right to work in Spain
Fortinet doesn't mention sponsorship in the ad.
Speak fluent Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Work on-site in Madrid
No relocation package mentioned.
Have 6+ years of experience
Senior-level role.
University degree
“Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent experience” — per the ad.

Requirements

What we're looking for

Good understanding of data networking protocols, specifically TCP/IP, routing and switching
Hands-on experience on security products and technologies (e.g. Firewalls, IDS/IPS, DDos, VPN, Web application Firewall)
Strong troubleshooting and problem solving skills
Face to face and remote customer management experience
Previous experience in a technical support position with telco or large enterprise space.
Strong interpersonal and communication skills
Previous experience on Fortinet products is an advantage

Education & certifications

Minimum of 6 years of experience in a technical support/post-sales role
Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent experience
Fortinet certification FCP, FCSS, FCX a distinct advantage or similar

The role

What you'll do

Develop a deep understanding about the customer business/technical needs to provide technical information, guidance and support
Become a trusted advisor by proactively guide your customers with technical recommendations and best practices
Run advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, recommend potential new solutions
Take initiatives and ownership of customer incidents to drive for timely resolutions
Manage customer communications and expectations until the closure of each case
Participate in customer conference calls or face to face customer meetings
Produce service reports to summarize service activity and performance for key stakeholders
Report Software/Hardware related issues to R&D department and assure follow-up

About Fortinet

Fortinet is a global cybersecurity company that designs and delivers a broad portfolio of network security products and services, including firewalls, secure access service edge (SASE), and security operations (SecOps) solutions. Founded in 2002 and headquartered in Sunnyvale, California, the company has grown into one of the world's largest cybersecurity vendors, serving enterprises, service providers, and government organizations across more than 100 countries. Its flagship FortiGate firewall and FortiOS operating system are widely recognized in the industry.

In Spain, Fortinet maintains a strong commercial presence with offices in Madrid and Barcelona, and its open roles span sales, systems engineering, and technical account management across the country. The company is known for a fast-paced, sales-driven culture and offers international professionals the opportunity to work with major telecom operators like Vodafone and Orange, as well as public sector clients. For relocating professionals, Fortinet provides a global brand, competitive compensation, and the chance to grow within a leading cybersecurity firm, though Spanish language skills are often essential for client-facing roles.

Industry: Cybersecurity
Founded: 2007
Employees: 10,000–15,000
Headquarters: Sunnyvale, USA
In Spain: Madrid, Barcelona
Website: fortinet.com

Good to know if you are moving

Fortinet is a global leader in cybersecurity, offering strong brand recognition and career growth opportunities for international professionals.
The company has a significant presence in Spain, with offices in Madrid and Barcelona, and roles often involve working with major telecom operators like Vodafone and Orange.
Many sales and engineering positions require fluency in Spanish and English, so language skills are critical for most roles.
Fortinet offers competitive compensation packages, including performance-based incentives for sales roles.
The company supports flexible work arrangements, but client-facing roles may require travel within Spain and occasionally across Europe.

All open roles at Fortinet