Customer Support Representative

• You have a first successful experience in technical support.
• You stand out thanks to your interpersonal skills and a good level of writing.
• Passionate about IT, you are able to work in a fast-evolving environment.
• You are versatile and possess a great sense of organization. With a great sense of service, you wish to have a positive impact on your internal and external contacts.
• Pedagogy and listening are your strengths.

• • You are a native French speaker and master English and Spanish in writing and speaking (B2 level)
  • You know a CSM (Service Now)
  • You have already used OVHcloud products

Customer Support Representative

• Assist customers via telephone, email, and chat with all their requests related to their OVHcloud services
• Deliver high quality of service to guarantee a high-level customer experience
• Ensure the follow-up of the customer request until its complete resolution and respect the commitments made within the allotted timeframesInteract with different departments in order to guarantee the correct processing of the customer request
• Share your knowledge and your best practices with your colleagues*
• Train continuously on new products, tools, and technologies

In 6 months

• You will have completed your initial training on customer support processes
• You will have acquired the best practices necessary for efficient processing of customer requests

And in 1 year

• You will be autonomous in managing customer cases
• You will have acquired new rights and responsibilities

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