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Retention Telephone Agent (Insurance) Valencia with Valencian

Hybrid in València·Added 15 days ago

Personal 7

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Overview

Job details

Fixed-term contract
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Catalan
The ad asks for Catalan, or counts it in your favour.
Be near València for hybrid days
No relocation package mentioned.

This job was automatically translated to English.

Requirements

What we're looking for

Previous experience in a high-volume call center.
Sales or client retention experience.
Fluent Valencian.
Good command of computer tools.

Nice to have

A plus: accredited B2/First Certificate level in English.

The role

Grupo Constant, a business group with over 35 years of experience in the sector. We work with established companies and offer well-organized positions with clear conditions from the start.

We are looking for people with a clear customer orientation, empathy, and the ability to build relationships of trust. We especially value the ability to manage objections and retain customers by offering value-driven solutions.

Currently, we are looking to hire a Retention Telephone Agent (Insurance) for one of our clients in Valencia, for a solid and very stable long-term campaign, with teleworking and continuous support.

What you'll do

Manage retention calls for funeral insurance policies.
Identify needs and offer alternatives to prevent cancellations.
Build loyalty and maintain the client portfolio.
Resolve queries and issues from policyholders.
Record the details of each interaction in the internal tools.

How you'll work

Temporary contract.
Full-time or part-time hours depending on the assigned shift (30 or 38 hours per week).
Paid initial training.
In-person model during training, with the possibility of a hybrid model afterwards depending on performance.
Salary according to the interprofessional minimum wage (SMI).

If you are interested, sign up for the offer.

About Personal 7

Personal 7 is a Spanish staffing and recruitment agency headquartered in Barcelona, with a strong presence across the country. The company specializes in connecting businesses with qualified personnel across a wide range of sectors, including hospitality, logistics, administration, and industrial roles. Their platform serves as a bridge between job seekers and employers, offering a diverse array of temporary, permanent, and seasonal positions throughout Spain.

With a significant operational footprint in Spain, Personal 7 is highly relevant for international professionals seeking employment in the country. The company's work culture is dynamic and fast-paced, reflecting the diverse industries it serves. For international candidates, the company offers a direct entry point into the Spanish job market, with many roles that do not require a high level of Spanish proficiency, making it an accessible option for those looking to relocate. Their extensive network of client companies across various sectors provides a unique opportunity to gain experience in different fields.