The English-language job board for Spain

Contact Center Supervisor

On-site in València·Full-time·Added yesterday

Randstad España

6343 open roles

Apply

Overview

Job details

€1,300 - €1,400 a month
Gross, as stated in the ad.
Fixed-term contract
Full-time hours.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work on-site in València
No relocation package mentioned.
Have 2+ years of experience
Mid-level role.

This job was automatically translated to English.

Pay & benefits

What you'll get

Schedule: Full-time
Schedule: Rotating from 8:00 to 19:00 Monday to Thursday and Friday from 8:00 to 15:00, including holidays. Rotating on-call shifts in the afternoons, nights, weekends, and national holidays (once the learning curve is completed)
Competitive salary

Requirements

What we're looking for

Experience: Minimum 2-3 years in supervision or coordination roles in a Contact Center
Tools: Advanced handling of call management platforms (Odigo or another ACD/CTI Telephony tool is desirable).
Fluent handling of CRM/ERP environments (Salesforce, SAP are desirable).
High proficiency in Google Workspace (Google Sheets / Excel)
Knowledge of or interaction with BI tools (Power BI).

The role

Are you looking for a dynamic environment, an excellent working atmosphere, and the opportunity to grow your career? We are looking for a Contact Center Supervisor who is passionate about leadership, KPI compliance, and the development of high-performance teams.

What you'll do

Operational Management and Sizing: Real-time supervision of calls (inbound, outbound, callbacks). Control of sizing, shifts, planning, breaks, and rotations according to operational demand.
KPI Control and Data Analysis: Daily/monthly monitoring and reporting of KPIs
Quality and Process Assurance: Carrying out continuous listening, quality audits in backoffice, and management of incidents or complaints to propose improvement actions.
Team Development and Support: Resolving operational doubts for staff, coaching, identifying training needs, and providing support in agent assessment.
Administrative Management and Reporting: Preparation and sending of monthly operational data reports
Liaison and collaborative management: Leading and being part of improvement and operational projects with the rest of the Company

Hiring process

2 steps1 interview

Inscripción en la oferta
En revisión · With a consultor/a de Randstad
Preseleccionado
Contacto del consultor/a
With a consultor/a de Randstad
Uno de nuestros consultores revisará tu solicitud y se pondrá en contacto contigo para los siguientes pasos.
Gestión final de la empresa
With an empresa cliente
Randstad actúa como intermediario para conectar candidatos con empresas; en algunos casos la gestión final de los perfiles y la decisión de a quién contactar dependen exclusivamente de la empresa.

Las fases finales las define la empresa cliente: la gestión final de los perfiles y la decisión de a quién contactar dependen exclusivamente de la empresa.
Randstad no publica plazos; el estado de la candidatura puede no cambiar por el alto volumen de inscripciones o porque la empresa gestiona sus propios tiempos.
Los estados publicados llegan solo hasta la preselección: Randstad no detalla entrevistas ni pruebas posteriores.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.

Industry: Staffing
Website: randstad.es

All open roles at Randstad España