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Account Manager

Hybrid in Madrid·Full-time·Added today (last checked 15 Oct)

Sabio Group

8 open roles

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Overview

Work mode: Hybrid, Madrid
Contract: Permanent contract, full-time hours
English: Required
Benefits: Private health insurance, life insurance

Visa options

The ad rules out sponsorship
Per the ad: “unable to offer sponsorship”

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Skills

Account Management

Pay & benefits

This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include:

Pension Scheme
Remote/Flexible work
Life insurance
Private health
Plus many more! (Benefits are dependant on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.

The role

At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.

We work with some of the world's largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.

We are currently looking for a passionate and enthusiastic Account Manager to join our sales team.

The successful candidate will drive new business initiatives, develop and maintain relationships with key account stakeholders, and understand business drivers to effectively position and promote Sabio solutions. Collaboration with the presales and consultancy team to develop business cases based on ROI or customer service improvements will also be essential. The ideal candidate will have experience in solution/insight selling, a strong cultural fit with the drive to advance our business, and a keen interest in developing new knowledge and skills to play a pivotal role in driving change within our organisation.

Key Responsibilities

As an Account Manager, the jobholder must define a detailed Account Plan outlining Sabio's current and future potential within the account and to effectively communicate this internally within Sabio. The individual will be responsible for the development of the whole sales engagement process from the initial need creation to the negotiation of potentially complex high-risk contracts.

The individual will be known in our industry and have the integrity and the ability to network with key decision makers. This is strategic selling as part of a large team of Sabio experts and the individual is expected to be able to lead the whole process with very limited managerial support.

Key Competencies

Account Development: the ideal candidate will constantly look for growth opportunities both in existing customers as well as within new accounts.
Business Planning & Management: The approach for this will have a strong focus in Strategic Planning and business outcomes.
Provide Excellent Customer Service
Team Participation

General Competencies

Continuous Professional Development is a key focus of all roles at Sabio
Always seek to identify more innovative ways of working that create increased effectiveness
Growth Mindset
Challenge standard processes and procedures with the aim to ensure they are as good as they can be
Act as an ambassador of Sabio and its key partners at all times
From time to time you may be assigned any other reasonable duties and responsibilities by your manager or other such person(s) acting as your Manager

Skills & Expertise

Extensive industry experience selling solutions into businesses in Spain with demonstrable relationship business skills
Has a complete understanding of business, financials, products/services, the market and the needs/challenges of assigned accounts; develops colleagues' and customers' understanding; is recognized as an expert in many areas
Must have experience in selling Cloud, Contact Centre, AI and data solutions
Proven, demonstrable over-performance in a similar senior sales role through effective account development and planning capability
Solid experience in proposal writing/presentation generation
Ability to present and facilitate at C-level
Excellent spoken and excellent written in both Spanish and English: able to explain issues clearly and in detail to a variety of audiences
Strong interpersonal skills in building and maintaining collaborative relationships with cross functional teams. With a desire to exceed customer expectations
Strong team player, able to influence and lead a multi-disciplined bid or technology team
Experience in managing committed deals and forecasting to a high degree of quality and accuracy
A determined "can-do" approach

About Sabio Group

Sabio Group is a global digital customer experience (CX) and AI technology company that helps brands optimize their customer interactions through AI-powered analytics, automation, and consulting. The company operates across multiple sectors, including retail, financial services, and healthcare, and has a significant global footprint with delivery centers and offices in several countries. Sabio Group's scale is substantial, with a workforce of over 1,000 employees worldwide, serving a large portfolio of enterprise clients.

In Spain, Sabio Group has established a presence to support its European operations, with a delivery center in Madrid. The company is known for its work in AI, data science, and customer experience transformation, making it a relevant employer for international tech professionals. Sabio's culture emphasizes innovation and digital transformation, and they actively hire international talent, including roles in AI engineering, data science, and consulting, making it a viable option for those looking to relocate to Spain.

Industry: Customer Experience Technology
Founded: 1998
Employees: 1,000–5,000
Headquarters: San Francisco, USA
In Spain: Madrid
Website: sabiogroup.com

Good to know if you are moving

Sabio Group has a global delivery model, meaning engineers and consultants in Spain work on international projects, offering exposure to a diverse range of industries and technologies.
The company has a dedicated AI and data science practice, so international hires can work on cutting-edge machine learning and NLP projects.
Sabio's Spain office is a delivery hub, which can be a good entry point for non-EU professionals looking to establish themselves in the Spanish tech ecosystem.
The company offers a flexible and remote-friendly work environment, which can be attractive for international hires.
Sabio works with major global brands, which can provide strong resume value for professionals looking to advance their careers.

All open roles at Sabio Group