Customer Success Manager (German-speaking)

• Flex benefit package, customizing perks to match your unique style.

• Enjoy unlimited remote work or join the vibrant offices in Vilnius, Kaunas, or Barcelona.

• Flexible working hours, harmonizing your personal and professional life.

• Half-day Summer Fridays.

• Full training and onboarding program for a seamless start.

• Exclusive work only with international markets.

• Considerable & steadily increasing salary, recognizing and rewarding your dedication.

• Frequent in-office and after-hours activities with team members.

• Participation in international training programs.

• Internal transparency with company results and salary system, promoting a culture of trust and collaboration.

• Additional paid vacation days, including birthdays, volunteering, and other occasions.

• Spain: 36,500 - 55,000 EUR gross/yearly, plus variable commissions.

• Germany: 50,000 - 73,000 EUR gross/yearly, plus variable commissions.

Immigration-related employment support, such as visa sponsorship or transfer, is not available for this position.

As a Customer Success Manager at PVcase, you will be responsible for nurturing customers from onboarding through renewal. This role reports to the Head of Customer Success Management (EMEA). We are seeking a candidate with experience managing customers in a B2B environment, with a proven track record of renewing contracts, identifying expansion opportunities, and building strong, impactful customer relationships.

Our Customer Success Management team oversees all post-sales activities with our customers-renewable energy developers-including new customer handoff from sales, quarterly business reviews, expansion opportunities, and renewal of annual contracts.

• Own a book of High & Medium touch customers based in Europe, driving engagement throughout all stages of the customer journey.

• Drive healthy adoption, net retention, and churn targets.

• Conduct QBRs and EBRs with customers to understand their business and strategic goals, and demonstrate product ROI.

• Engage with executive sponsors and decision-makers within customer organizations as needed.

• Own the value proposition for the PVcase multi-product suite, understanding how it can be applied to address specific customer needs across the globe.

• Collaborate with cross-functional PVcase teams including Sales, Product, and Marketing, to drive a seamless customer journey.

• Act as a customer liaison within the organization, advocating to senior leadership as needed.

• Contribute to process development and organizational growth projects.

• Remote work environment, with an expectation to respond to and meet with customers during standard working hours, and occasionally visit customers in-person.